Corporate Services Supervisor

ABM Industries; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

ABM Industries in Dallas seeks a Corporate Services Supervisor to manage calls, emails, and digital requests with prompt, courteous, and customer-oriented service. The role is highly visible and essential to operations.

Responsibilities include acting as the first contact for routine facilities requests, routing calls, processing work orders, and documenting and prioritizing issues while adhering to policies.

Qualifications

• HS Diploma or equivalent required
• Minimum of 2+ years of call center or customer service experience
• Exemplary customer service skills and ability to multitask in a fast-paced environment
• Ability to work a flexible schedule (7 am – 6 pm) with occasional weekends
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to learn new software, apps, and devices and use electronic devices effectively
• Bilingual English/Spanish required

Responsibilities

• Serve as the first point of contact for customers seeking routine facilities service requests.
• Maintain a positive and professional attitude in all interactions.
• Communicate clearly in verbal and written formats.
• Answer external phone calls and route to the appropriate department.
• Process incoming facilities work orders via phone, email, and web platforms.
• Document, assess, prioritize, classify, and escalate to determine solutions.
• Follow approved policies and procedures and perform other duties as assigned.
• Maintain consistent attendance as required.

Skills

Customer service

Multitasking

Attention to detail

Professional communication

Bilingual English/Spanish

Education

HS Diploma

Some college preferred

Tools

MS Office Suite

Job description

The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role.

Job Description

The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Responsibilities

• Serve as the first point of contact for customers seeking routine facilities service requests.
• Portray a positive and professional attitude.
• Communicate clearly and effectively in verbal and written format.
• Answer external phone calls on behalf of the organization and route them to the appropriate department.
• Process incoming facilities work orders requests through phone, email, and web platforms.
• Document, assess, prioritize, classify, elevate or dispatch to determine the best solution based on the issue and details provided by the customer.
• Follow approved policies and procedures.
• Perform other duties as assigned or requested.
• Consistent attendance is a requirement.

Qualifications

• HS Diploma required, some college preferred.
• Minimum of 2+ years of call center or customer service experience.
• Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment.
• Ability to work a flexible schedule (7 am – 6 pm) routinely. Additional and weekend hours occasionally required to support special events.
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) required
• Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices.
• Bilingual English/Spanish required.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. For more information, visit www.abm.com