Corporate Service Advisor - Automotive

CrossRoads Ford Group; Wake Forest (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company Vehicle & Phone

Comprehensive benefits package

Paid time off

Closed Sundays

Job summary

CrossRoads Ford Group in Wake Forest, NC, is seeking a proven Service Advisor to join their high-volume dealership. You will be responsible for enhancing customer satisfaction and managing the service experience from check-in through vehicle delivery.

Ideal candidates have 2+ years of experience, strong CSI performance, and the ability to communicate effectively. The position offers a company vehicle, comprehensive benefits, and a focus on work/life balance with closed Sundays.

Qualifications

• 2+ years automotive dealership service advisor experience, preferably Ford.
• Proven customer retention skills and strong CSI performance.
• Valid driver's license with clean record.

Responsibilities

• Serve as the key link between customers and technicians.
• Own the customer experience from check-in to vehicle delivery.
• Deliver prompt, professional responses to all customer inquiries.

Skills

CSI performance

Customer service excellence

Communication

Problem-solving

Reynolds & Reynolds proficiency

Tools

Digital MPI tool (XTime)

Job description

Job Details: Crossroads Automotive Group – Wake Forest, NC 27587. Position Type: Full Time. Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast‑paced, high‑volume, multi‑franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top‑tier automotive group in the Southeast.

What You’ll Do

• Able to travel to multiple locations, including overnight stays
• Fill in as Service Advisor for multiple brands
• Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors
• Train new Service Advisors
• Own the customer experience from check‑in to vehicle delivery
• Serve as the key link between customers and technicians
• Present recommended services clearly and confidently to drive repair orders
• Prioritize work effectively to maximize shop efficiency and customer satisfaction
• Deliver prompt, professional responses to all customer inquiries
• Build long‑term customer relationships that drive loyalty and repeat business
• Ensure every guest leaves with a first‑class dealership experience

Qualifications

• 2+ years automotive dealership service advisor experience (Ford experience preferred)
• Proven CSI performance and strong customer retention skills
• Excellent communication and relationship‑building abilities
• Strong problem solver who thrives in a fast‑paced environment
• Computer proficient (Reynolds & Reynolds experience a plus)
• Ability to use a Digital MPI tool (XTime)
• Professional appearance and positive, high‑energy attitude
• Valid driver’s license with clean record
• Must pass background and drug screening

What We Offer

• Company Vehicle & Phone
• Comprehensive benefits package + paid time off
• Closed Sundays – work/life balance
• Reputable, high‑volume dealership group