Corporate Product Trainer- ALC Field Operations

Carrier Global Corporation; Chicopee (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Carrier Global Corporation is seeking a Technical Product Training professional to lead training programs for internal staff and customers. This role focuses on delivering technical training, creating training aids, and ensuring program effectiveness through customer engagement. Ideal candidates will possess a Bachelor’s Degree and relevant field experience, with a solid understanding of Building Automation systems.

Qualifications

• Bachelor’s Degree with 2+ years in field operations or High School Diploma/GED with 5+ years experience.
• Practical knowledge of Carrier programs and BAS systems.
• Advanced understanding of HVAC basics and networking.

Responsibilities

• Conduct and customize in-person and virtual training sessions.
• Develop training materials and administer related tests.
• Maintain contact with customers and technical organizations.

Skills

Technical Training

Communication

Customer Engagement

Education

Bachelor’s Degree

High School Diploma/GED

Tools

BAS sensors and transmitters

HVAC systems

Networking basics

Job description

Country:

United States of America

Location:

CAM68: ALC - Mass (Chicopee), 260 Griffith Road, Chicopee, MA, 01022 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @carrier

About This Role

Carrier is seeking an established Technical Product Training professional to conduct and customize training sessions and maintain contacts with customers, technical organizations and departments. This will include hands-on classroom and virtual demonstrations, development of training aids and materials, and administration of tests following product or module training.

Key Responsibilities:

• Provide in-person and virtual online technical product training programs to internal employees, customers and/or field support personnel

• Provides technical training that generally includes standard modules and may also include customized components

• Develops and updates training aids and materials

• Delivers product demonstrations and conducts training sessions on technical information

• Administers tests, when required, which accompany technical training sessions

• Maintains contact with customers, technical organizations, engineering departments and researches information on product requirements to ensure understanding of the training programs delivered

• Schedule and track training progress for assigned internal employees including Certification status

• Convey technical information to a varied audience of technical and non-technical students.

• Provide an understanding to students on how Building Automation hardware, software and networking are implemented in a real-world environment.

• Stay updated on product and technology changes within the Building Automation Industry.

Required Qualifications:

• Bachelor’s Degree and 2+ years of field operations experience OR a High School Diploma/GED and 5+ years field operations experience

Preferred Qualifications:

• Theoretical to advanced knowledge obtained through a University degree, combined with experience

• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work

• BAS sensors and transmitters, electric actuators, Serial and I/P Network wiring

• Understanding of Networking basics

• HVAC basics understanding including Air/Water systems, sequences and control theory.

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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