Consultant, Field Operations - Bilingual

Canadian Tire Corporation; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading automotive retail company as a Field Operations Consultant, where you'll coach store management for operational excellence. This role requires strong leadership and communication skills, along with the ability to analyze store processes and drive improvements. Candidates should have a relevant degree, leadership experience, and be bilingual in French to excel in this dynamic environment that fosters growth and diversity.

Benefits

Diverse and inclusive work environment

Travel opportunities

Commitment to employee development

Qualifications

• 4-5 years in a leadership role, preferably retail.
• Bilingual in French is a must.
• Experience with Canadian Tire or PartSource operations is an asset.

Responsibilities

• Coach and partner with store management for operational effectiveness.
• Evaluate store performance and oversee audit readiness.
• Lead projects related to process improvements and system changes.

Skills

Leadership

Coaching

Communication

Analytical skills

Problem-solving

Relationship building

Education

College Diploma/University Degree

Tools

Office365

Job description

What You'll Do

As a Field Operations Consultant, you will coach and partner with Store Management in regions so that they have the knowledge, skills, and ability to manage operationally sound stores that comply with company standard operating procedures and policies. With your guidance, support, and collaboration, stores operate in a way that realizes operational efficiencies, and meet regulatory requirements, provide unparalleled customer experience, and physical presentation to uphold brand standards. These activities lead stores to their sales, profitability targets and audit compliance.

• Evaluate store performance related to compliance with standard operating procedures, processes, regulations, policies, and best practices on the internal audit.
• Provide support, assistant, training, coaching, and guidance on being audit ready for a successful internal audit.
• Apply subject matter expertise and problem-solving skills to observe and provide consultation, coaching, training, and guidance through appropriate channels on all aspects of profitable store operations – including inventory management, dispatch, expense controls, and staffing levels.
• Analyze and evaluate store processes for efficiency and cost effectiveness and collaborates with stores to implement best practices, process changes, etc. to optimize store operational performance.
• Lead projects, rollout of major programs, and the field-level execution of Home Office directives and programs related to systems, process improvements, upgrades, and changes.
• Actively partner with Regional Managers, Human Resources, Loss Prevention, Systems, Retail/Commercial Marketing, and Merchandising to identify and address trends and concerns.

What You Bring

• College Diploma/University Degree or equivalent, with a preference given to Business Admin./Management, Marketing, Communication, and Education programs.
• Bilingual – Fluent in French (Oral, Read and Writing) is a must.
• Minimum 4-5 years in a leadership role, preferably in a retail/customer facing setting with proven experience coaching, directing and leading people.
• Knowledge of Canadian Tire, PartSource and other automotive retailer/ jobber store operations; experience managing a PartSource store a definite asset.
• Demonstrated commitment to establish rapport with others and build relationships that are beneficial in achieving work-related goals.
• Demonstrated commitment to consistent execution of operational standards and continual process improvement mindset.
• Exceptional communication skills, with ability to engage, influence, train, coach and inspire partners to drive collaboration and alignment.
• Ability to thrive in a fast-paced environment of change and deal effectively with ambiguity.
• Ability to work in a self-directed, self-motivated manner and with cross functional teams.
• Strong presentational skills and ability to communicate with senior leaders.
• Strong analytical, problem-solving and solutioning skills.
• Exceptional business judgment and ability to identify/gather relevant data, synthesize large amount of data into key points and structure complex problems/concepts into logical elements.
• Understanding of how individual tasks contribute to large goals.
• Intermediate - Expert level in Office365, tech savvy.
• Ability to travel extensively with some overnight and weekend stays (Approximately 70%-90%).
• Flexible schedule, including evenings, weekends, and willingness to work extra hours when required.
• Valid driver’s license with clean abstract and access to reliable vehicle.
• Reside in or willing to relocate to Ottawa.

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About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.