Corporate Communications Manager

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC, the nation's leading distributed retail mortgage lender, seeks a Communications Manager to develop and execute internal and external communications that inform, engage and strengthen CCM’s relationships with employees, media, customers and partners.

You will provide strategic counsel on messaging, audiences, channels and timing, manage projects from development through execution, and collaborate with Corporate Communications leadership and cross‑functional partners.

Qualifications

• Bachelor’s degree in communications or related field.
• 5+ years of communications experience, including internal/employee communications.
• Excellent writing and editing with AP style.
• Ability to manage multiple stakeholders and deadlines.
• Strong interpersonal and consultancy skills with leaders and teams.
• Experience with internal platforms, email tools, and intranet systems.
• Proficiency in Microsoft Office 365.

Responsibilities

• Develop and execute internal and external communications plans.
• Advise business leaders on messaging, audiences, and channels.
• Lead communications projects from strategy to distribution and measurement.
• Create clear communications across press, executive, employee content, and digital media.
• Support media relations and build reporter relationships.
• Support executive visibility and reputation-building initiatives.
• Handle issues and crisis communications with timely messaging.
• Support internal channels and town hall events.
• Monitor media coverage and analyze performance trends.

Skills

Strategic communications

Media relations

Internal communications

Executive communications

Project management

Stakeholder management

Crisis communications

AP style writing

Education

Bachelor's degree in communications or related field

Tools

Microsoft Office 365

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Communications Manager develops and executes internal and external communications that inform, engage and strengthen CCM’s relationships with employees, media, customers, partners and other key audiences. The role provides strategic counsel on messaging, audiences, channels and timing while managing communications projects from development through execution. Working closely with Corporate Communications leadership and cross-functional partners, the Communications Manager supports media relations, corporate announcements, executive communications, employee communications, community and partnership initiatives, issues management and other efforts that strengthen CCM’s reputation and tell the company’s story.

Job Responsibilities

• Develop and execute internal and external communications plans supporting business priorities, corporate initiatives, employee programs, partnerships, organizational changes and key announcements.
• Serve as a communications advisor to business leaders and departments, providing guidance on messaging, audiences, channels, timing and overall communications strategy.
• Manage communications projects from strategy and development through stakeholder coordination, approvals, distribution and measurement.
• Create clear, compelling communications across channels, including press releases, media statements, executive communications, employee communications, talking points, presentations, FAQs, newsletters and digital content.
• Support media relations by responding to inquiries, coordinating interviews, developing media materials, building reporter relationships and identifying opportunities to increase CCM’s visibility.
• Support executive visibility, thought leadership and reputation‑building initiatives, as well as communications related to partnerships, community initiatives, events, acquisitions and other key corporate activities.
• Support issues and crisis communications by developing timely, accurate and coordinated messaging for internal and external audiences.
• Support internal communications channels and editorial calendars, and support employee and leadership events, including town halls and other communications initiatives.
• Monitor media coverage, build and maintain media reporting, and analyze communications performance, audience feedback and industry trends to identify opportunities, improve effectiveness and strengthen CCM’s communications strategy and reputation.

Qualifications and Skills

• Bachelor’s degree in communications, public relations, journalism, marketing or a related field, or an equivalent combination of education and experience.
• 5+ years of communications experience, preferably including internal, employee or change communications.
• Excellent writing, editing and proofreading skills, with knowledge of AP style to translate complex information into clear, actionable communications.
• Demonstrated skill in managing communications projects from planning through delivery while coordinating multiple stakeholders, priorities and deadlines.
• Excellent interpersonal and consultative skills, to build relationships with senior leaders and sales professionals, ask thoughtful questions and provide candid advice on messaging, audiences, channels and timing.
• Demonstrated composure and sound judgment in a high-volume, high-accountability sales environment.
• Experience using communications performance data and employee feedback to evaluate effectiveness and recommend improvements.
• Familiarity with internal communications platforms, email tools, and intranet systems, preferred.
• Proficiency with Microsoft Office 365.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.