Bilingual Branch Receptionist

CCM CrossCountry Mortgage, LLC; Rockville (MD); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401K plan

Short-term disability

Employee assistance program

Wellness program

Resumo da oferta

CrossCountry Mortgage, LLC is seeking a bilingual Branch Receptionist to support customers and staff by delivering excellent service and maintaining open communication between corporate and branch offices.

You will provide timely assistance, manage front desk duties, and assist with events and projects while handling multiple tasks with minimal supervision.

Qualificações

• High School Diploma or equivalent required.
• Two years' experience in a similar administrative role.
• Excellent attention to detail and customer service focus.
• Proficient with MS Word, Excel, PowerPoint and Outlook.
• Fluency in English and Spanish to serve a diverse client base.
• Ability to handle confidential information and make independent decisions.

Responsabilidades

• Provide timely assistance to CrossCountry Mortgage customers.
• Cover the front desk reception area and ensure coverage for absences.
• Answer inbound calls, direct inquiries, and route mail/documents appropriately.
• Maintain conference, training, and meeting room calendars.
• Sort and deliver company mail; sign for overnight packages as needed.
• Assist with lunches for meetings and support various projects with discretion.

Conhecimentos

Attention to detail

Customer service

Multi-tasking

Communication

Independent decisions

Formação académica

High School Diploma

Ferramentas

MS Word

Excel

PowerPoint

Outlook

Descrição da oferta de emprego

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Benefits

• medical
• dental
• vision
• 401K
• short-term disability
• employee assistance program
• wellness program
• CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

Position Overview

The Bilingual Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices.

Duties

• providing timely assistance to all CrossCountry Mortgage customers
• administrative support for management level personnel
• answering and directing phone calls, packages, and mail to appropriate people and departments, and general office

Job Responsibilities

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
• Maintain Conference, Training, and Meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed.
• Assist with the coordination of lunches for meetings and events.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Assist Manager as needed and directed.
• Order and obtain office supplies as required.
• Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries and cultivate working relationships.
• Perform all other duties as requested or assigned.
• Ability to perform tasks and complete projects with minimal supervision.

Qualifications and Skills

• High School Diploma or equivalent.
• Two years' experience in a similar administrative role.
• Excellent attention to detail.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to handle confidential information.
• Ability to make independent decisions.
• Customer service driven; responsive to client issues and concerns.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• Ability to perform tasks and complete projects with minimal supervision.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.