Systems Access Coordinator

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Company‑provided short‑term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is expanding its IT/Administrative team in Ohio. The role focuses on creating and maintaining user accounts, managing access, and supporting HR, Finance, and IT workflows.

You will handle onboarding, general office duties, and SLA adherence. Mortgage-industry exposure is preferred but not required, with strong customer service and technology comfort as core requirements.

Qualifications

• Ability to multi-task, prioritize, and meet service level agreements.
• Exceptional customer service skills.
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
• Associate degree, high school diploma or equivalent with 2 years’ experience as an administrative assistant, secretary, HR administrator, IT user account administration, or similar clerical/administrative role.
• No prior IT experience is necessary, but candidates should be comfortable with general technology and computer usage in an office setting.
• Mortgage industry experience, preferred.
• Human Resources administration experience, preferred.
• Active Directory familiarity, preferred.
• Technical writing experience, preferred.
• Experience conducting training sessions, preferred.

Responsibilities

• Create and maintain user accounts, user profiles, group memberships, and user permissions in internal and external systems, applications, and websites.
• Use and maintain checklist for all job positions to setup, modify, and terminate user accounts.
• Collaborate with HR, Finance, Licensing, and other IT staff to determine requirements for new job positions, contractors, and 3rd party vendors.
• Maintain new hire, job change, and termination SLAs and workflows.
• General office activities like filing, printing, collating, ordering, answering phones, and other miscellaneous activities.
• Handle support requests related to user accounts and access like resetting passwords, unlocking accounts, and troubleshooting permission problems.
• Tracking and documentation of tasks, activities, and time spent within the ticketing system.
• Other duties as assigned.

Skills

Multi-tasking

Customer service

MS Word

MS Excel

MS Outlook

PowerPoint

Administrative experience

Education

Associate degree, high school diploma or equivalent

Tools

Active Directory

Job description

Position Overview

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

Benefits

Competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company‑provided short‑term disability, an employee assistance program, and a wellness program.

• Medical
• Dental
• Vision
• 401K
• Company‑provided short‑term disability
• Employee assistance program
• Wellness program

Job Responsibilities

• Create and maintain user accounts, user profiles, group memberships, and user permissions in internal and external systems, applications, and websites.
• Use and maintain checklist for all job positions to setup, modify, and terminate user accounts.
• Collaborate with HR, Finance, Licensing, and other IT staff to determine requirements for new job positions, contractors, and 3rd party vendors.
• Maintain new hire, job change, and termination SLAs and workflows.
• General office activities like filing, printing, collating, ordering, answering phones, and other miscellaneous activities.
• Handle support requests related to user accounts and access like resetting passwords, unlocking accounts, and troubleshooting permission problems.
• Tracking and documentation of tasks, activities, and time spent within the ticketing system.
• Other duties as assigned.

Qualifications and Skills

• Ability to multi-task, prioritize, and meet service level agreements.
• Exceptional customer service skills.
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
• Associate degree, high school diploma or equivalent with 2 years’ experience as an administrative assistant, secretary, HR administrator, IT user account administration, or similar clerical/administrative role.
• No prior IT experience is necessary, but candidates should be comfortable with general technology and computer usage in an office setting.
• Mortgage industry experience, preferred.
• Human Resources administration experience, preferred.
• Active Directory familiarity, preferred.
• Technical writing experience, preferred.
• Experience conducting training sessions, preferred.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, keep track of both your progress in the selection process, and new postings that might interest you!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and we make us the #1 Top Workplace in the area.