Remote Contact Center Trainer | Training & Onboarding

The Travel Corporation USA; Costa Mesa (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

The Travel Corporation USA is seeking a Contact Center Trainer to design and deliver engaging training programs for our brand's contact center teams. You will develop onboarding and ongoing development content and partner with leaders to identify learning needs, ensuring consistency and exceptional service across brands.

Responsibilities include mapping capability gaps, tracking training effectiveness, and maintaining a calendar of learning opportunities.

Qualifications

• 1+ year of experience in training, facilitation, learning and development or coaching.
• Experience delivering instructor-led or virtual training in fast-paced environments.
• Confident facilitator with strong communication and presentation skills.
• Ability to engage diverse audiences with creativity and professionalism.
• Organized and adaptable with multi-tasking capability.
• Proficient with Microsoft 365 including Teams; comfortable with webinar tools.
• Experience with Litmos, Articulate, Tropics, Genesys and Salesforce.

Responsibilities

• Design and deliver instructor-led and virtual training for Contact Center employees.
• Create new-hire, product and ongoing development programs.
• Partner with managers to identify capability gaps and deliver learning solutions.
• Track training effectiveness and provide insights on progression.
• Develop interactive digital learning content using Litmos and Articulate.

Skills

Strong communication

Facilitation

Presentation skills

Interpersonal skills

Organizational skills

Collaboration

Tools

Litmos

Articulate

Tropics

Genesys

Salesforce

Job description

The Travel Corporation USA is seeking a Contact Center Trainer to design and deliver engaging training programs for our brand's contact center teams. You will develop onboarding and ongoing development content and partner with leaders to identify learning needs, ensuring consistency and exceptional service across brands.

Responsibilities include mapping capability gaps, tracking training effectiveness, and maintaining a calendar of learning opportunities.