Information Systems Technician

Meridian Technology Center; Stillwater (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

A regional educational institution seeks an IT Support Technician to assist with managing client hardware and software. The ideal candidate should hold an associate or bachelor’s degree in information systems and possess at least two years of relevant experience. Strong communication skills, attention to detail, and familiarity with CompTIA certifications are preferred. The job entails supporting user accounts, maintaining technical records, and providing assistance to faculty and students. This is a full-time nonexempt position based in Stillwater, Oklahoma.

Qualifications

• Associate or bachelor’s degree in information systems, computer sciences, information security, or related field preferred.
• Minimum of two years' experience in computer hardware and software support; education/certifications may substitute.

Responsibilities

• Assist with installation, operation, maintenance and management of client hardware and software.
• Support user and device accounts on various platforms.
• Document Systems work order tickets promptly.
• Maintain records of technical procedures and asset inventory.
• Provide software and hardware support to end-users.
• Maintain confidentiality and model Meridian Technology Center’s culture of excellence.

Skills

Strong verbal and written communication skills

Excellent problem-solving skills

Attention to detail

Basic cybersecurity awareness

Technology passion

Education

Associate or bachelor's degree in information systems or related field

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Associate or bachelor’s degree in information systems, computer sciences, information security, or related field preferred.

Must have a minimum of two years' experience in the areas of computer hardware and software support. A combination of education, certifications, and relevant training may be considered in lieu of the minimum experience requirement.

Preferred certification areas:

• CompTIA certifications such as A+, Network+, and Security+.
• Microsoft Certified: Modern Desktop Administrator Associate.

Required areas of understanding:

• Microsoft and Apple client O/S environments.
• PC and Apple-based hardware/software support.
• Network printer and print server support.
• TCP/IP-based network support.
• LAN cable and wiring infrastructure.
• Basic cybersecurity awareness and risk management.
• Strong knowledge of mainstream audio/visual equipment.

Preferred areas of understanding:

• Microsoft Active Directory account management.
• Fundamental layer 2 managed switch administration.
• Google Workspace account administration.
• Educational technology.
• Basic telephony and VoIP device support.
• Access control and surveillance infrastructure support.

Required personal skills:

• Strong verbal and written communication skills.
• Excellent public relations skills.
• Excellent problem-solving and research skills.
• Strong attention to detail.
• A passion for technology.

ESSENTIAL JOB FUNCTIONS

1. Assist with installation, operation, maintenance and management of client hardware and software.
2. Assist with the provisioning, maintenance, and support of user and device accounts on a variety of platforms.
3. Assist in completing and documenting Systems work order tickets in a timely manner.
4. Assist in maintaining accurate records of technical procedures, asset inventory, and support interactions.
5. Assist end-users and guests with software, hardware, and audio/visual equipment as needed.
6. Assist instructional faculty with curriculum software, hardware, and audio/visual equipment for a wide array of trade specific technology.
7. Assist with maintenance and setup of campus audio/visual equipment.
8. Assists with software and hardware asset management.
9. Assist with support of access control and video surveillance system as needed.
10. Always maintain strict confidentiality.
11. Act as a positive advocate for MTC by demonstrating pride in the organization as a place to work and learn, and by speaking positively about programs, staff, and the learning environment in all interactions.
12. Actively support and model MTC’s Culture of Excellence by demonstrating a commitment to the Standards of Excellence, continuous improvement initiatives, collaboration, innovation, and delivering high-quality service to students, staff, and the community.
13. A willingness to be available to provide organizational IT support outside of normal work hours.
14. Abide by all policies and procedures adopted by the Meridian Technology Center Board of Education.
15. Live out Meridan Technology Center’s Mission, Vision and Values in daily work and interactions. Uphold and model the values of:
    • Relationships – Act in the best interest of others
    • Excellence – Deliver superior services.
    • Innovation – Integrate new ideas with courage.
    • Integrity – Model honesty and trust in all we do.
    • Empowerment – Provide the framework and resources to succeed.
    • Impact – Commit to enrich each life we touch.
16. Promote Meridian Technology Center, its programs and employees at every available opportunity.
17. Perform other duties as assigned by the Superintendent, Executive Director of Planning and Operations, or Information Systems Director.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

The employee must frequently lift and/or move items weighing 25 pounds and/or push items weighing up to 50 pounds on a dolly or cart. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to traverse district facilities and property to diagnose IT issues, plan repairs, or perform hands‑on duties.

12-month position

STANDARDS OF PERFORMANCE

The Information Systems Technician will be evaluated on the previously listed responsibilities to determine satisfactory compliance. These evaluations will determine salary increases and career advancement possibilities.

LOCATION

The primary work location is the Main Campus in Stillwater, OK, with responsibility to perform work at local learning sites and campuses within MTC’s district as needed.

FLSA CLASSIFICATION

Nonexempt

SALARY

Commensurate with experience.

AVAILABLE

Immediately

Read carefully before submitting:

THE INFORMATION AS SUBMITTED ON THIS APPLICATION IS ACCURATE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT FALSIFICATION OF ANY INFORMATION SUBMITTED ON THIS APPLICATION CAN BE CAUSE FOR DISMISSAL FROM EMPLOYMENT.