Core ELM Analyst (Assistant Systems Analyst (EDP)), Human Resources Shared Services

NYC Health + Hospitals; New York (NY); On-site; USD 42,921 - 57,289; Full time

Benefits offered by this job

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College tuition discounts

Job summary

NYC Health + Hospitals seeks a Core ELM Analyst to maintain data integrity in PeopleSoft ELM. The role involves troubleshooting, providing training, and conducting quality assurance, ensuring seamless operation within the HR Shared Services framework. Join a diverse team dedicated to enhancing health services for all New Yorkers.

Qualifications

• Baccalaureate in Industrial Engineering, Systems, or related fields.
• Experience in troubleshooting and system analysis.
• Proficiency in Microsoft Excel is essential.

Responsibilities

• Ensure training data in PeopleSoft ELM is accurate and maintained.
• Assist in testing and facilitating training for ELM administrators.
• Conduct quality assurance checks and provide reports to management.

Skills

Proficiency in Microsoft Excel

Troubleshooting skills

Communication skills

Education

Baccalaureate Degree in Industrial Engineering or related field

Tools

PeopleSoft ELM

Bomgar

Service Now

Job description

Core ELM Analyst (Assistant Systems Analyst (EDP)), Human Resources Shared Services

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Core ELM Analyst (Assistant Systems Analyst (EDP)), Human Resources Shared Services

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NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,921.00/yr - $57,289.00/yr

Marketing Statement

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the general supervision of management, the Core ELM Analyst will be responsible for ensuring training data is entered correctly and maintained in PeopleSoft ELM. The Analyst will be a liaison between local Training Administrators, Local HR, and training design teams. The Analyst will test modules and provide feedback to designers; the Analyst will also be responsible for troubleshooting issues encountered in ELM by training administrators and learners. In addition, the Core ELM Analyst will conduct quality assurance checks in the system and provide monthly and ad hoc reports to Sr. Management and facility training administrators. The Core ELM Analyst will be the SME and will facilitate training for all ELM training administrators. The Core ELM Analyst will also work on PeopleSoft ELM module upgrades, implementations and day to day issues as well as working with cross-functional teams to ensure processes are implemented and updated as necessary.

General Tasks And Responsibilities Will Include

• Maintain HRSS ELM inbox
• Incident Troubleshooting through the Service Now system
• Troubleshoot ELM related tickets submitted to the Enterprise Service Desk
• Utilize Bomgar to resolve IT/Computer related issues that hinder employees’ access to ELM
• ELM Work Order Lead
  
  

Log, troubleshoot and resolve work orders through the Service Now system including but not limited to:

• Web based Module Uploads to ELM Test and ELM Production sites
• Learner Group Requests
• Corrections to Course Codes in ELM
• Course creations
• Mass enrollments
• Generate reports and run audits of ELM data for quality assurance
• Participates in the training of staff on new ELM processes and functionality
• Maintains manual of ELM system
• Assist with the implementation of training projects in PeopleSoft ELM for various departments including but not limited to: Facility HR Departments, Epic, ERP, the Office of Corporate Compliance, Workforce Development, and the Office of Diversity and Inclusion
• Test and approve all e-learning modules before migrating to ELM Production
• Partner with Instructional Designers to address e-learnings functionality issues in ELM
• Recommend improvements to ELM to ensure an optimal use of the system
• Serve as liaison between internal Training and Human Resources Departments
  
  

Additional Responsibilities

• Assist in testing for all specifications/image upgrades for HRSS approval
• Serve as a Training Facilitator for PeopleSoft ELM (in person and over Bomgar)
• ELM Activity Admin
• ELM Training Admin
• ELM Completions Processor
• Refresher ELM Training
• Develop learning materials
• ELM Maintenance – Assist with weekly cleanups such as Learning Environment misplacements and Learning Threshold Requests
• Assist with all ELM issues and quality assurance including, but not limited to:
• PeopleSoft ELM errors, module errors and completion issues
• Erroneous Transactions by Training administrators
• Process training enrollments due to Learning Environment limitations
• Attend meetings and conference calls as they relate to PeopleSoft ELM
• Support HRSS Call Center on all Benefits and Core HR Functions
• Provide assistance to employees with all self-service related issues including but not limited to health benefits, name and address changes, employment verification and pay stubs and payroll.
• Assist employees over Bomgar with self- service related transactions in PeopleSoft HR.
• Perform other duties as needed
  
  

Minimum Qualifications

• A Baccalaureate Degree in Industrial Engineering, Systems, Industrial Management,Business Administration or related fields; or,
• Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrialengineering, systems analysis, methods and procedures, work simplification, cost reductions, EDP data processing applications, forms designs and control; or,
• A satisfactory combination of the above.
  
  

Department Preferences

• Proficiency in Microsoft Excel transactions including but not limited to v-lookups, filters, pivot tables and charts
• Experience working on a PC using tools such as BOMGAR, Adobe Acrobat, Web-ex, Snag-It, and Microsoft Office Applications.
• Basic knowledge of Adobe Captivate, Articulate Storyline, Studio, and UPK creator Applications.
• Basic knowledge of WINSCPS for server file uploads and troubleshooting.
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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