Core Crew (Front Desk & Sales) - Greenpoint, NY

[solidcore]; New York (NY); On-site; USD 20,664 - 28,929; Part time

Benefits offered by this job

Sales commission opportunities

Free drop‑in classes

Job summary

solidcore is seeking an energetic, part‑time Core Crew member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This role offers flexible hours based on studio scheduling and needs, with responsibilities spanning client greetings, account tasks, and fostering a positive studio environment.

You'll promote the brand, assist in daily operations, and contribute to sales goals while delivering exceptional client experiences.

Qualifications

• High school education; some college preferred.
• Part‑time hourly position.
• Ability to lift up to 30 pounds and walk throughout the studio.
• Flexible schedule including mornings, evenings, holidays, weekends, and closing hours.

Responsibilities

• Greet clients warmly and support Core Crew operations at front desk.
• Assist with client information, needs, and satisfaction; respond promptly to requests.
• Maintain knowledge of studio retail, class packages, beverages, towels, and promotions.
• Handle routine client-facing system tasks: new accounts, scheduling, rebooking, purchases.
• Communicate schedule changes and studio events to clients and team.
• Assist Head Coach & Community Manager in daily operations; keep the studio clean and organized.
• Report complaints to management and help address issues.
• Address equipment or maintenance issues visible to clients.
• Follow up with client lists in Axle to meet monthly sales quota.
• Respond to client emails and support communication.
• Update milestone celebrations on the board for coaching staff.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Attention to detail

Initiative

Stamina

Sales experience

MBO experience

Brand passion

Education

High school education, some college preferred

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

• Bring [solidcore]’s client experience acronym, CORE, to life: connect with a warm welcome using the client’s name (C), open connections to the community (O), recognize efforts in class, milestones, and achievements (R), and educate about offers and thank them for coming (E).
• Regularly interact with clients, obtain, assess, and address information on client needs, expectations and levels of satisfaction, and respond to client requests and concerns promptly and effectively.
• Maintain product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions.
• Perform routine client-facing system tasks: new account set‑up, scheduling/cancelling/rebooking classes, package purchases, and other account needs as requested.
• Be of service to clients by being aware of studio issues, events, or schedule changes and communicate them to clients and the [solidcore] team as needed.
• Assist the Head Coach Community Manager and coaches in daily operations, including keeping the studio clean and working with the team to provide a superior experience, and other tasks or projects as needed.
• Notify the Head Coach Community Manager or studio management team of any employee or client complaints and help respond appropriately.
• Quickly address any maintenance or equipment issues visible to clients.
• Follow up with client lists in Axle to meet monthly sales quota.
• Respond to client emails.
• Alert coaches about client milestones and set up the celebration board.

Qualifications

• High school education, some college preferred.
• Part‑time hourly position.
• Ability to lift up to 30 pounds and walk through all areas of the studio.
• Flexible schedule to cover mornings, evenings, holidays, weekends and closing hours.

Skills & Experience

• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Strong organizational skills.
• Careful attention to detail.
• Willingness to initiate tasks and perform duties without direction.
• Ability to stand for long periods of time.
• 1 year sales experience preferred.
• MBO experience preferred.
• Passion for fitness, wellness, and the [solidcore] brand.

Compensation & Benefits

• $18/hour plus opportunities to earn sales commission.
• Free drop‑in classes.