Core Crew (Front Desk & Sales) - Closter, NJ

[solidcore]; Closter (NJ); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Free drop in classes

Commission opportunities

Job summary

[solidcore] is seeking a part-time Front Desk/Administrative Assistant to support the Head Coach & Community Manager. You’ll deliver exceptional client experiences, manage class bookings, and promote studio offers while maintaining a clean, welcoming studio environment.

You’ll engage with clients, assist with daily operations, and contribute to sales goals with a professional demeanor. The role requires flexibility across mornings, evenings, and weekends at the New Jersey studio.

Qualifications

• High school education, some college preferred.
• Part-time hourly position.
• Ability to lift up to 30 pounds.
• Flexible schedule including mornings, evenings, holidays, weekends.

Responsibilities

• Bringing [solidcore]’s client experience CORE to life by greeting clients and connecting with the community.
• Interact with clients to assess and address needs and respond to requests promptly.
• Maintain knowledge of studio products, packages, and promotions.
• Handle client account tasks: new accounts, scheduling, cancellations, and purchases.
• Notify team about studio issues, events, or schedule changes to keep clients informed.
• Support Head Coach Community Manager and Coaches in daily studio operations and maintain cleanliness.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Initiative

Sales experience

MBO experience

Fitness passion

Education

High school education

Some college preferred

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

Requirements

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Preferred Experience & Skills

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits

• $17/hour plus opportunities to earn sales commission
• Free drop in classes