Core Crew (Front Desk & Sales) - Cleveland, OH

[solidcore]; Cleveland (OH); On-site; USD 16,531 - 24,796; Part time

Job summary

[solidcore] is seeking a friendly part-time Front Desk Associate to join the Core Crew. You will provide front desk, administrative and sales support to the Head Coach & Community Manager, delivering a positive client experience with professionalism.

Responsibilities include greeting clients by name, scheduling classes, processing packages, promoting offers, and maintaining studio cleanliness to ensure a superior client experience.

Qualifications

• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Strong organizational skills.

Responsibilities

• Provide front desk, administrative and sales support to the Head Coach & Community Manager.
• Promote the studio and deliver a positive client experience.
• Interact with clients to assess needs and respond promptly to requests.
• Maintain knowledge of class packages, promotions, and retail options.
• Handle class scheduling, bookings, and account needs.
• Communicate studio changes or events to clients and the team.
• Assist with daily operations and studio upkeep.
• Escalate client complaints to management and help resolve them.
• Update client lists and support sales targets.
• Respond to client emails and inquiries.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Education

High school education or some college

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you’ll bring to us

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills