Core Crew (Front Desk & Sales) - Buffalo, NY

[solidcore]; Buffalo (NY); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

$17.00/hour plus opportunities to earn

Free drop in classes

Job summary

solidcore is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs.

Core Crew members contribute to solidcore's success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Qualifications

• Excellent interpersonal and communication skills.
• Outstanding customer service abilities.
• Strong organizational skills with attention to detail.
• Willingness to take initiative and work independently.
• Ability to stand for long periods and lift up to 30 pounds.
• Flexibility to work mornings, evenings, weekends and holidays.
• At least 1 year of sales experience preferred.
• MBO experience preferred.
• Passion for fitness and the [solidcore] brand.

Responsibilities

• Front desk, administrative and sales support to Head Coach & Community Manager.
• Interact with clients, assess needs, and address requests promptly.
• Maintain product knowledge of studio retail, packages, and promotions.
• Handle class scheduling, rebooking, and account needs in Axle.
• Communicate studio issues and schedule changes to clients and team.
• Assist with daily operations and keep the studio clean and welcoming.
• Report complaints to management and support appropriate resolutions.
• Notify coaches of client milestones and set up celebration board.
• Address maintenance or equipment issues visible to clients.

Skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Initiative

Stamina

Sales experience

MBO experience

Brand passion

Education

High school education

Some college

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You'll be responsible for:

• Bringing [solidcore]'s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you:

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

• $17.00/hour plus opportunities to earn sales commission
• Free drop in classes

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it's who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.