Core Crew (Front Desk & Sales) - Dedham, MA

[solidcore]; Dedham (MA); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Free drop-in classes

Job summary

[solidcore] is hiring a part-time Core Crew member in Dedham, Massachusetts, to provide front desk and administrative support. Responsibilities include engaging with clients, maintaining studio operations, and promoting sales. Candidates should have a high school education (some college preferred) and excellent customer service skills. The position offers $17/hour plus sales commission opportunities, free drop-in classes, and flexibility in schedule.

Qualifications

• 1 year sales experience preferred.
• Ability to lift up to 30 pounds.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide front desk and administrative support.
• Engage clients and address their needs promptly.
• Maintain product knowledge for retail operations.
• Assist in daily studio operations and cleanliness.
• Communicate client milestones effectively.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Attention to detail

Initiative

Ability to stand for long periods

Sales experience

Passion for fitness and wellness

Education

High school education

Some college preferred

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You’ll be responsible for:

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client‑facing system tasks, including new account set‑up, scheduling/cancelling/rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you:

• High school education; some college preferred
• Part‑time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you’ll bring to us:

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Willingness to initiate tasks and perform duties without direction
• Ability to stand for long periods of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

• $17/hour plus opportunities to earn sales commission
• Free drop‑in classes