Core Crew (Front Desk & Sales)

[solidcore]; Indianapolis (IN); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Free drop-in classes

Job summary

[solidcore] in Indianapolis, IN is seeking a part-time Core Crew member to provide front desk, administrative, and sales support.

You will engage with clients, handle inquiries, and assist in daily operations to ensure a positive studio experience. The role requires excellent interpersonal skills, attention to detail, and the ability to work flexible hours. Compensation includes $12/hour plus commission opportunities.

Qualifications

• High school education, some college preferred.
• This is a part-time hourly position.
• Ability to lift up to 30 pounds and walk through all areas of the studio.
• Ability to work a flexible schedule.

Responsibilities

• Maintain product knowledge for all studio retail operations.
• Interact with clients to assess needs and expectations.
• Assist in daily operations and maintain studio cleanliness.
• Address client emails and notify about issues.

Skills

Excellent interpersonal and communication skills

Outstanding customer service skills

Strong organizational skills

Careful attention to detail

1 year sales experience preferred

Ability to lift up to 30 pounds

Education

High school education

Some college preferred

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for…

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you’ll bring to us

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits

• $12/hour plus opportunities to earn sales commission
• Free drop in classes