Core Banking Support Analyst

Ocean Bankshares; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading banking institution is seeking a Core Banking Support Analyst to provide support on various Core Banking applications. In this role, you will assist with application administration, respond to technical requests, and liaise with business units. Candidates should have strong analytical and problem-solving skills, a degree or equivalent experience, and experience with integrated banking applications. This position allows the flexibility to work remotely from Miami, Florida.

Qualifications

• 5 years of IT work experience or Bank Operations.
• Experience with integrated banking applications.
• Bilingual - English and Spanish preferred.

Responsibilities

• Implement and administer Core Banking applications.
• Respond to incidents and service requests.
• Develop and maintain IT operational documentation.

Skills

Analytical skills

Problem-solving skills

Time management

Multi-tasking

Interpersonal skills

Written communication

Verbal communication

Education

A. Degree or equivalent

Tools

Query Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Internet Explorer

Job description

Overview

The Core Banking Support Analyst is responsible for providing end-user support services on various Core Banking and related applications and responding to technical requests of a complex nature.

Responsibilities

Works on implementing the Bank’s Core Banking applications and performs application administration. Works with and meets with business units to understand new business needs on any new application request to overview from requirements identification, selection, design, development, configuration and implementation. Provides Core Banking application support on production, monitoring operational jobs and performing daily tasks required to ensure successful completion and processing. Responds to incidents and service requests related to the assigned applications or functions being supported. Also, performs software application administration duties such as setting up and maintaining system parameters, providing, or modifying user access, implementing software patches and upgrades. Assists with system upgrades for assigned applications. Works as a liaison between business units and application programmers. Develops and maintains documentation of IT operational procedures, system/application configuration, system environment diagram, maintenance, and upgrades as necessary to support banking system operations.

Qualifications

• A. Degree or equivalent and five (5) years of IT work experience or Bank Operations; or equivalent combination of education and experience.
• Must have five (5) years of working experience with integrated banking applications; deposits, lending, Teller and Wires applications.
• Working knowledge on query writing using Query Tools is required.
• Must have excellent knowledge in Microsoft Suite of products: Word, Excel, Power Point, Access, Outlook and Internet Explorer.
• Must have strong analytical and problem-solving skills.
• Must have strong time management and multi-tasking skills.
• Must be detail oriented.
• Must possess excellent interpersonal, written, and verbal communications skills (Bilingual - English and Spanish - preferred).
• Ability to multi-task.
• Ability to work a flexible schedule; may be needed after hours and/or weekends.
• Knowledge of Silverlake, Teller, Argo, Passport, Synergy report and imaging system is preferred.

Job Posting Locations

In this role you can work remote from Miami, Florida, United States