Support Analyst

Davita Inc.; United States; Remote; USD 70,000 - 85,000; Full time

Job summary

A leading healthcare company is seeking a Support Analyst to enhance EDI processes and improve operational support. The role involves collaboration with product and development teams, focusing on the optimization of the Insurance Discover platform while supporting stakeholders' needs and expectations. The ideal candidate will possess strong analytical skills, a relevant Bachelor's degree, and experience in data analysis.

Benefits

Career growth opportunities

Collaborative international team environment

Enhanced colleague experience perks

Qualifications

• Experience in data analysis or business intelligence roles.
• Hands-on experience using SQL to create and modify scripts.
• Proven ability to resolve data issues.

Responsibilities

• Develop expert knowledge of product lifecycle for Insurance Discover.
• Monitor system health indicators and identify risks.
• Triage and resolve EDI incidents.

Skills

Data analysis

Problem solving

Interpersonal skills

Operational excellence

Education

Bachelor's degree in Computer Science, Finance, Math, or Statistics

Tools

SQL

Tableau

Excel

Job description

Job Description
Title	Support Analyst
Business Unit	CLTEXP	Dept	Support and Data Services
Reports to	Manager, Product Support
Location	Remote	Job Code
Direct Reports	No	FLSA Status	Exempt	Updated	January 2025

About the Role

Impact you will make

As a Support Analyst, you will be working with a group of highly talented and motivated colleagues with significant healthcare experience who strive for operational excellence with a customer driven operational model. EDI optimization is a functional pillar within the value chain of the Insurance Discover platform. EDI utilizesmillions of 270/271 transactions daily to interface with various Government and Commercial health insurance entities. As a member of this team, you will provide operational support for the EDI process. While engaging with the day-to-day functions of this complex system, you will coordinate with the Product and Development teams to drive improvements that maximize value for our customers and scale the EDI system to support the growing breadth and depth of our business. You will develop a functional knowledge of the entire Insurance Discover platform, its capabilities, customer expectations, and product lifecycle. You will support various stakeholders and will become a Subject Matter Expert (SME) on operational aspects of the EDIfunction. With FinThrive, you'll be part of a cutting-edge collaborative international team, gaining exposure to diverse skillsets, fresh experiences, and plenty of career growth opportunities

What you will do

• 
  

  Develop expert knowledge of the product lifecycle for Insurance Discover

  
  

• 
  

  Monitor and analyze indicators and identify risks and opportunities for the health of the system

  
  

• 
  

  Utilize system configurations and customizations to optimize the EDI system

  
  

• 
  

  Use analytics to support the EDI Optimization objectives of maximizing Efficiency, Accuracy, and Yield

  
  

• 
  

  Triage and resolve EDI incidents and facilitate solution on complex matters

  
  

• 
  

  Provide data-driven enhancement recommendations and guidance to support product performance

  
  

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  Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue

  
  

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  Innovate new ways to monitor internal mappings, data file issues, and current inventory

  
  

What you will bring

• 
  

  Bachelor's degree required (preferably in Computer Science, Finance, Math, or Statistics)

  
  

• 
  

  Experience in a data analysis, data analytics, data analyst, or business intelligence role

  
  

• 
  

  Hands-on experience using SQL (T-SQL preferred,) creating and modifying stored procedure scripts

  
  

• 
  

  Demonstrated experience using problem solving skills to resolve data issues and optimize information systems

  
  

• 
  

  Individual must be self-motivated and able to work independently on multiple tasks and projects at any one time

  
  

• 
  

  Proven experience with high level analysis projects and able to present results to technical and non-technical stake holders

  
  

• 
  

  Strong interpersonal skills with the ability to effectively collaborate across teams

  
  

What we would like to see

• 
  

  Experience within Healthcare Insurance or Healthcare Technology

  
  

• 
  

  Understanding of EDI (270/271; 837/835) transactions

  
  

• 
  

  Self-sufficient and motivated to obtain the skills or knowledge necessary to accomplish complex tasks

  
  

• 
  

  Excellent organizational and time management skills with the ability to juggle multiple priorities

  
  

• 
  

  Experienced at leveraging data analysis and visualization tools (i.e. Tableau, SSRS, Excel)

  
  

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive's Core Values and Expectations

• 
  

  Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities

  
  

• 
  

  Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

  
  

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities


• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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