Copy of Service Technician – Alarm and Video

The Security Center, Inc.; El Paso (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

The Security Center, Inc. is seeking a field technician to perform preventive maintenance and service on access control, intrusion, and video surveillance systems. You will ensure proper documentation and assist other technicians while coordinating with administration on projects.

Ideal candidates have 3-5 years of alarm security experience and basic computer skills (Excel, Outlook). You may respond to emergencies after hours as needed.

Qualifications

• Must maintain confidentiality of work related information and materials.
• Strong organization and planning skills.
• Excellent customer service and interpersonal communication.
• Ability to multi-task and manage time effectively.
• Ability to follow instructions precisely and work under pressure.

Responsibilities

• Perform preventive maintenance inspections and service.
• Ensure that documentation is properly completed and submitted.
• Assist other technicians as needed.
• Escalate and resolve issues; report recurring site trips.
• Service and install access control, intrusion alarm, video surveillance, and related systems.
• Update system configurations and add devices as needed.
• Coordinate with administration for project/work orders.
• Provide written documentation of service calls and materials.
• Respond to emergencies after hours to address security concerns.
• Maintain inventory: list parts on work orders and keep truck stock.
• Respond to calls from SCI personnel within four hours.
• Submit time via Remote Tech weekly by 9 a.m. Saturday.
• Pass criminal background check and drug screen; valid driver's license.

Skills

Maintaining confidentiality

Organization and planning

Customer service

Communication skills

Interpersonal skills

Professional appearance

Multi-tasking

Time management

Active listening

Follow instructions

Calm under pressure

Tools

Excel

Outlook

Job description

Description

Description

Duties & Responsibilities:

Technical Expertise –

• Mechanical aptitude
• 3-5 years alarm security experience preferred
• Basic computer skills including experience with
  • Excel
  • Outlook

Service

• Perform preventive maintenance inspections and service
• Insure that documentation is properly completed and submitted
• Assist other technicians as needed
• Request and share technical knowledge
• Escalate and resolve issues when appropriate
  • Recognize recurring trips to same site for the same issue and report to management
  • Minimize number of trips to the site to resolve the issue
  • Access part needed before going if possible
• Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
• Performs upgrades and additions to systems in order to increase functionality and usability.
• Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
• Coordinates with administration for the purpose of completing projects/work orders efficiently.
• Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
• Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

Operations

• Maintain and control inventory
  • List parts accurately and timely on work orders
  • Keep truck stock by being proactive in replenishing
    • Anticipate parts required to meet or exceed goals.
    • Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
  • Report inventory on truck monthly
• Communications
  • Respond to all phone calls from other SCI personnel within four hours
  • Respond to all emails within 24 hours
  • Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
• Time Keeping
  • Accurate reporting of dispatch, arrival and completion times
  • Recognize that this data is analyzed and some customers receive reports based on response and resolution
  • Input and categorize time not spent on work orders accurately
  • Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

• Maintain Security License by adhering to annual continuing education requirements
• Ability to pass criminal background check and drug screen test
• Valid Driver’s License and insurance
• Report any moving traffic violations or accidents immediately

Essential job-related skills required:

• Maintaining confidentiality of work related information and materials.
• Effective organization and planning skills.
• Customer Service
  • Strong customer service skills
  • Effective communication and interpersonal skills, including tact and diplomacy.
  • Ability to perform with bank personnel present and occasionally under pressure
  • Good judgment in what is appropriate to say and do
  • Instruct Bank personnel in use of equipment
  • Professional appearance and demeanor
• Special physical or mental skills required
  • Ability to multi-task and time management skills
  • Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
  • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to understand and follow instructions precisely
  • Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

• Loud environment with multiple distractions at any given time.
• Work is performed within extreme temperature ranges.