Security Service Technician

Brady Services; Morrisville (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Brady Integrated Security is seeking a Security Service Technician in Morrisville, NC to service and configure Access Control Systems, Analog & IP CCTV, DVRs/NVRs, burglar alarms, intercoms, and related equipment. You will diagnose, repair, and test all components, ensuring reliable operation.

You will work with customers, provide training, and troubleshoot with manufacturers’ support to resolve issues promptly. Some overtime and weekend work may be required.

Qualifications

• High school diploma or GED required; electronics experience preferred.
• 5+ years of maintenance/installation/service experience in security systems.
• Familiarity with CCTV, access control and alarm systems is expected.

Responsibilities

• Service and configure access control, CCTV, burler alarm and intercom systems.
• Diagnose issues via manuals and manufacturer support; troubleshoot problems.
• Test systems, adjust sensors and verify proper functioning.
• Interface with customers to train and explain system details.
• Demonstrate systems and address customer questions; support overtime/weekends.

Skills

CCTV systems

Access control

Alarm systems

Customer service

Electrical wiring

Education

High school diploma or GED

Electronic trade school (preferred)

Tools

Exacq

Milestone

Video Insight

Avigilon

Open Options

Software House

AMAG

Job description

Brady Integrated Security has brought together some of the best minds in the commercial security industry - and we're looking for more.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY:

The Security Service Technician will service & configure Access Control Systems, Analog & IP CCTV Systems, DVR’s & NVR’s, Burglar Alarms, Intercom systems and Telephone Entry Systems, and associated diagnose and repair of equipment and configurations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interface with customer personnel developing relationships and demonstrating systems; providing training as needed.
• Use technical manuals and interface with manufacturer’s technical support to troubleshoot problems
• Examine systems to locate problems such as loose connections or broken insulation.
• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
• Service, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping.
• Inspect sites and study work orders, building plans, and installation manuals in order to determine materials requirements for service procedures.
• Adjust sensitivity of units based on room structures and manufacturers' recommendations, using programming keypads.
• Test and repair circuits and sensors, following wiring and system specifications.
• Drill holes for wiring in wall studs, joists, ceilings, and floors.
• Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
• Other duties as assigned
• Ability to work overtime/weekends as needed

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

Customer Service

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

Safety

• Follow all company safety programs and report any non-compliance to your Supervisor
• Notify Supervisor or Safety Manager of any unsafe conditions

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school degree or equivalency is required; Electronic Trade School is preferred; 5 years of maintenance/ installation & Service experience is required. Familiarity in the following:

• CCTV: Exacq , Milestone, Video Insight, Avigilon, etc.
• Access Control: Open Options, Software House, Amag, etc.

Computer Skills

Microsoft Office

Certificates, Licenses, Registrations

• Driver’s License,
• proof of insurance

Language Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,

• the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.
• The associate frequently is required to sit and reach with hands and arms.
• The associate is occasionally required to stand; walk; and stoop or kneel.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment, with occasional visits to other offices, plants, and jobsites. During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration. The noise level in the work environment is usually moderate.

Other Requirements

• Ability to pass drug screening
• Ability to prove US employment eligibility

We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.