Service Manager — Commercial Door & Dock Services

Jobot; West Springfield (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Flexible spending account

Health savings account

Paid time off

Job summary

Jobot is seeking a Service Manager in the West Springfield area to lead our commercial door and dock service team. You will oversee dispatch, field support, and customer escalations while driving safety, efficiency, and quality across all service activities.

You will manage labor hours, KPI tracking, and collaboration with parts, sales, and installation teams to ensure seamless service delivery. A strong leader with industry know‑how and a valid license is essential.

Qualifications

• Proven experience leading a service team in industrial trades or related field.
• Strong knowledge of overhead doors, dock levelers, seals, and related mechanical systems.
• Excellent leadership and communication skills with accountability for team performance.

Responsibilities

• Lead, coach, and support service technicians to ensure safe, high‑quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, and related systems.
• Be the primary contact for service customer issues and escalations.
• Ensure technicians have tools, training, and information needed to succeed.
• Monitor labor hours and KPIs, coordinating with parts and sales teams.
• Promote safety culture and ensure OSHA compliance.

Skills

Leadership

Overhead doors & dock systems

Team management

Driver's license

Tools

NetSuite ERP

Job description

Job details

Service Manager | Commercial Door & Dock Services | Real Trust, Real Autonomy

This Jobot Job is hosted by: Tammy Rivera

Salary: $80,000 - $110,000 per year

A bit about us

We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.

Why join us?

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect — no two days are the same.
• You’ll be the go-to problem-solver, not just a scheduler — real ownership over how your department runs.
• Direct visibility with leadership — your input on process and team decisions actually gets heard.

Job Details

A Day in This Role

You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair — you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

The Role

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service‑related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

What You Bring — Must‑Haves

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

What You Bring — Nice‑to‑Haves

• NetSuite or similar ERP/FSM system experience.
• Formal safety training or OSHA certification.
• Prior experience coordinating cross‑functionally with sales and installation teams.

Career Path

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up — this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

Compensation & Benefits

$80,000–$110,000 based on experience and qualifications. Technical skills plus NetSuite (or similar ERP) proficiency support the top half of this range.

• 401(k)
• Health, dental, and vision insurance
• Flexible spending account
• Health savings account
• Paid time off

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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