Copy of Front Office Associate (CSR) - Veterinary Clinic

Loomis Basin Equine Medical Center Inc.; Loomis (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Penryn Pet Hospital is seeking a Front Office Associate (CSR) to deliver exceptional client service in a veterinary setting. This full-time role supports a small practice with a 4x10 hour schedule, located in Loomis/Penryn region.

You will manage scheduling, patient data, invoicing, and daily reports, while triaging client inquiries and coordinating pharmacy needs. Strong communication and basic math abilities are essential.

Qualifications

• Excellence in customer service with strong communication skills.
• Ability to prioritize urgencies while maintaining focus and flexibility.
• Outgoing and engaging in team environments.
• Solid math skills and basic data entry ability.

Responsibilities

• Schedule client and patient appointments for veterinary services.
• Answer phones and enter invoices and client data into the system.
• Prepare daily close-out reports and maintain records.
• Triage basic client inquiries and provide outstanding service.
• Coordinate pharmacy needs and client service scheduling.
• Support clinic operations and ensure supplies and equipment are stocked.
• Assist with lab coordination and education for clients.

Skills

Customer service

Communication

Prioritization

Teamwork

Problem solving

Math skills

Data entry

Education

High School Diploma

Associate's Degree preferred

Tools

Google Docs

Job description

Front Office Associate (CSR) - Veterinary Hospital

The Front Office Associate (CSR) is a customer‑facing front line role that is critical to veterinary hospital operations. The position supports a small veterinary practice, Penryn Pet Hospital, providing excellence in veterinary medical care and customer support for all client issues and inquiries. This full‑time role (4 x 10 hour schedule) offers a great opportunity to be part of a dynamic team serving the greater Loomis/Penryn region.

Key Job Functions

• Client and patient scheduling.
• Answer phones and handle data entry of invoices and client information.
• Provide daily close‑out and reports.
• Deliver outstanding customer support by triaging basic customer needs and inquiries.
• Coordinate client service scheduling and pharmacy needs.
• Proactively support internal clinic needs, ensuring product supply and equipment are maintained.
• Assist with coordination of lab work and pharmacy requirements.
• Communicate with clients on patient status updates, timelines, and provide basic client educational support.

Key Competencies

• Excellence in customer service with strong communication skills.
• Ability to prioritize urgencies while maintaining focus and flexibility.
• Outgoing and engaging in team environments.
• Resourceful and self‑driven, able to find solutions in a fast pace.
• Problem solver and solution driven.
• Team player who also enjoys autonomous work.
• Productive and focused in fast‑paced, sometimes stressful environments.
• Good foundational math abilities.

Requirements

• High School Diploma; Associate's Degree preferred.
• One year support experience working in a medical practice setting.
• Basic animal knowledge – medical experience.
• Tech savvy and quick learner; proficient with Google Docs and applications.
• Solid math skills.