Copy Clerk, Part-Time

Mass General Brigham Incorporated; Somerville (MA); On-site; USD 40,562,000 - 57,974,000; Full time

Job summary

Mass General Brigham Incorporated in Somerville, MA seeks a Release of Information Clerk. Under the ROI Legal Supervisor, you will reproduce and mail requests, verify patient identifiers, and perform quality checks prior to disclosure in compliance with HIPAA and related laws.

This on-site role supports other departments, handles mail and faxes, uses the EHR system to validate information, and ensures timely processing within department turnaround targets.

Qualifications

• Associate degree or high school diploma required.
• 1-2 years of health information management experience preferred.
• Knowledge of HIPAA privacy and security rules is preferred.

Responsibilities

• Reproduce and mail Release of Information requests in a timely manner.
• Verify patient identifiers, mailing addresses, and authorizations.
• Perform final quality assurance checks prior to disclosure.
• Coordinate with other departments to ensure timely delivery of requests.
• Handle mail, faxes, and scan/copy duties as needed.

Skills

Customer service

HIPAA knowledge

Attention to detail

EHR system usage

Education

Associate degree or high school diploma

Health Information Management exposure

Tools

Epic

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryUnder the direction of the Release of Information (ROI) Legal Supervisor the individual will ensure all Release of Information requests are reproduced and mailed out timely. The individual will be responsible for copying portions of the medical record and ensuring proper quality assurance checks are performed prior to disclosure.• Accurately mails prepared records by following Mass General Brigham policies and procedures, ROI departmental policies and procedures, Federal Public Health Laws, State Laws, HITECH, and HIPAA regulatory guidelines• Leverages Electronic Health Record system to validate/process information including but not limited to: patient identifdiers, mailing address, authorizations and commenting functionality• Utilize Pitney Bowes Web Service and Pitney Bowes postage machine to prepare delivery packages of medical records• Performs final quality assurance checks on medical record documentation prior to mailing• Ensures copies of medical records are mailed in accordance with department turnaround times• Open, sort and redistributes all incoming Release of Information mail and/or fax (USPS, UPS, FedEx, and courier services)• Engage with other Mass General Brigham departments to ensure proper and timely delivery of non-ROI requests (Billing, Centralized Record Control Center, Deficiency Tracking, Radiology, Pathology, Cardiology etc.)• Mails return request letters for non-Mass General Brigham entities• Copies paper charts if required• Prints medical records from system applications• Accepts deliveiries for Release of Information requests and supplies• Utilize RICOH multi-functional device to scan/copy/fax information• Provides exceptional customer service to patients and/or servers that may present onsite• Leverages ROI Resource tools daily including the ROI Resource Page, SFA’s, etc.• Meets performance measures/expectations• Other duties and responsibilities as assigned by supervisor or managerQualificationsEducationAssociate degree or high school diploma or equivalent required.ExperienceRequires 1-2 years related experience with Health Information Management operationsUnderstands the components of a medical record, including how a record is maintained, organized and the retrieval of medical documentation in both paper and/or electronic format.General knowledge of HIPAA privacy and security rules. Knowledge of state and federal rules and regulations related to the disclosure of protected health information preferred.Experience working with Epic clinical applications preferred.Additional Job Details (if applicable)Schedule: Monday, Tuesday, Thursday & Friday (Wednesday off)Hours: 8:00 AM - 4:30 PM ESTOn-site location: 121 Inner Belt Road, Somerville, MA 02143Remote TypeOnsiteWork Location121 Innerbelt RoadScheduled Weekly Hours32Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.