Clinic/Practice Assistant II

Massachusetts General Hospital; Boston (MA); On-site; USD 24,397 - 34,357; Part time

Job summary

Mass General Brigham is hiring a Per Diem Administrative Assistant to support clinical service operations at 165 Cambridge Street, Boston. You will handle routine clerical tasks, schedule patient appointments, greet patients, and assist with check-in/check-out processes.

Requirements include a High School Diploma or equivalent and 2–3 years of office experience. Proficiency with Office Suite, strong communication and time-management skills, and the ability to manage multiple tasks in a busy

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience preferred.
• Proficiency with Office Suite and strong communication skills expected.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and schedule inquiries.
• Process billing forms and file documents in patient records.
• Handle check-in/check-out duties and related clerical tasks.
• Assist with co-payments and patient communications as needed.

Skills

Office Suite

Communication

Time management

Multitasking

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.Does this position require Patient Care?NoEssential FunctionsPerform routine administrative and clerical duties relating to a clinical service or physician practice office.Make patient appointments and maintain appointment records.Greet and assist patients.Answer telephones, assist callers with routine inquiries, and schedule appointments.File materials in patient folders, and print appointment schedules.Process patient billing forms and scan documents to patient medical record/LMR.Call for patient medical records and laboratory test results.Open and distribute unit mail or faxes.Type forms, records, schedules, memos, etc., as directed.May be required to accept co-payments.Handles, screens and/or takes messages related to prior authorizations,provider questions, prescription refills, and test results.Acts as "Super User" for scheduling, registration and billing systems.Provides assistance and training to others in these areas.May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceOffice experience 2-3 years requiredKnowledge, Skills and AbilitiesProficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.Managing one's own time and the time of others.Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location165 Cambridge StreetScheduled Weekly Hours0Employee TypePer DiemWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.