Copy Clerk, Part-Time

Mass General Brigham; Somerville (MA); On-site; USD 24,000 - 35,000; Part time

Job summary

Mass General Brigham seeks a Release of Information Clerk to ensure timely reproduction and mailing of medical records under HIPAA guidelines. You will validate patient data in the EHR, prepare delivery packages, and perform QA checks to ensure accuracy.

On-site at 121 Inner Belt Road, Somerville, this 32-hour weekly role emphasizes customer service, coordination with multiple departments, and adherence to policies and turnaround times.

Qualifications

• Requires 1-2 years related experience with Health Information Management operations.
• Understands the components of a medical record, including how a record is maintained, organized and the retrieval of medical documentation in both paper and/or electronic format.
• General knowledge of HIPAA privacy and security rules. Knowledge of state and federal rules and regulations related to the disclosure of protected health information preferred.
• Experience working with Epic clinical applications preferred.

Responsibilities

• Accurately mails prepared records by following Mass General Brigham policies and procedures, ROI departmental policies and procedures, Federal Public Health Laws, State Laws, HITECH, and HIPAA regulatory guidelines.
• Leverages Electronic Health Record system to validate/process information including but not limited to: patient identifiers, mailing address, authorizations and commenting functionality
• Utilize Pitney Bowes Web Service and Pitney Bowes postage machine to prepare delivery packages of medical records
• Performs final quality assurance checks on medical record documentation prior to mailing
• Ensures copies of medical records are mailed in accordance with department turnaround times
• Open, sort and redistributes all incoming Release of Information mail and/or fax (USPS, UPS, FedEx, and courier services)
• Engage with other Mass General Brigham departments to ensure proper and timely delivery of non-ROI requests (Billing, Centralized Record Control Center, Deficiency Tracking, Radiology, Pathology, Cardiology etc.)
• Mails return request letters for non-Mass General Brigham entities
• Copies paper charts if required
• Prints medical records from system applications
• Accepts deliveries for Release of Information requests and supplies
• Utilize RICOH multi-functional device to scan/copy/fax information
• Provides exceptional customer service to patients and/or servers that may present onsite
• Leverages ROI Resource tools daily including the ROI Resource Page, SFA’s, etc.
• Meets performance measures/expectations
• Other duties and responsibilities as assigned by supervisor or manager

Skills

Health Information Management

HIPAA privacy & security

Epic clinical applications

Education

Associate degree or high school diploma or equivalent

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Release of Information (ROI) Legal Supervisor the individual will ensure all Release of Information requests are reproduced and mailed out timely. The individual will be responsible for copying portions of the medical record and ensuring proper quality assurance checks are performed prior to disclosure.

• Accurately mails prepared records by following Mass General Brigham policies and procedures, ROI departmental policies and procedures, Federal Public Health Laws, State Laws, HITECH, and HIPAA regulatory guidelines
• Leverages Electronic Health Record system to validate/process information including but not limited to: patient identifdiers, mailing address, authorizations and commenting functionality
• Utilize Pitney Bowes Web Service and Pitney Bowes postage machine to prepare delivery packages of medical records
• Performs final quality assurance checks on medical record documentation prior to mailing
• Ensures copies of medical records are mailed in accordance with department turnaround times
• Open, sort and redistributes all incoming Release of Information mail and/or fax (USPS, UPS, FedEx, and courier services)
• Engage with other Mass General Brigham departments to ensure proper and timely delivery of non-ROI requests (Billing, Centralized Record Control Center, Deficiency Tracking, Radiology, Pathology, Cardiology etc.)
• Mails return request letters for non-Mass General Brigham entities
• Copies paper charts if required
• Prints medical records from system applications
• Accepts deliveiries for Release of Information requests and supplies
• Utilize RICOH multi-functional device to scan/copy/fax information
• Provides exceptional customer service to patients and/or servers that may present onsite
• Leverages ROI Resource tools daily including the ROI Resource Page, SFA’s, etc.
• Meets performance measures/expectations
• Other duties and responsibilities as assigned by supervisor or manager

Qualifications

Education

• Associate degree or high school diploma or equivalent required.

Experience

• Requires 1-2 years related experience with Health Information Management operations
• Understands the components of a medical record, including how a record is maintained, organized and the retrieval of medical documentation in both paper and/or electronic format.
• General knowledge of HIPAA privacy and security rules. Knowledge of state and federal rules and regulations related to the disclosure of protected health information preferred.
• Experience working with Epic clinical applications preferred.

Additional Job Details (if Applicable)

Schedule: Monday, Tuesday, Thursday & Friday (Wednesday off)

Hours: 8:00 AM - 4:30 PM EST

On-site location: 121 Inner Belt Road, Somerville, MA 02143

Remote Type

Onsite

Work Location

121 Innerbelt Road

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.