Copier/Printer Service Technician

Flex Technology Group; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) with company match

Career growth

Team-oriented culture

Job summary

FlexTG is seeking an entry-level Service Technician to support Boston-area customers. You will perform maintenance and repair of office equipment, troubleshoot issues, and promote customer satisfaction while supporting sales efforts.

The role emphasizes hands-on problem solving, mobility to travel to client sites, and a path to career growth within a brand-neutral MSP. Training is provided as needed.

Qualifications

• Mechanical and electrical aptitude required.
• Knowledge of basic networking preferred.
• 1–2 years of related experience is a plus; training available.
• Excellent customer service and communication skills needed.
• Ability to lift and carry 50 pounds; valid driver's license with reliable vehicle.

Responsibilities

• Service printer/copier products with minimal assistance.
• Troubleshoot basic printing issues, identify printer vs. network problems.
• Install scanning and equipment in a peer-to-peer environment.
• Manage inventory to company specifications.
• Maintain vehicle, toolkit and supplies.
• Develop and maintain professional relationships with customers and employees.
• Provide sales support by advising about problems or leads.
• Maintain professional appearance and promote brand image.
• Maximize equipment uptime through timely repair.
• Engage customers to ensure satisfaction.

Skills

Mechanical aptitude

Electrical aptitude

Basic networking

Customer service

Communication

Driver's license

Education

High school diploma or GED

Job description

Copier / Printer Service Technician

Location: Boston, MA area

Join FlexTG – Where Your Expertise Makes an Impact

At FlexTG, we transform how businesses manage their print environments. As a brand‑neutral managed print provider with a nationwide footprint, we deliver customized solutions powered by proprietary technology to help clients reduce costs, improve efficiency, and stay ahead.

We’re growing and looking for a Service Technician who takes pride in their work, enjoys problem-solving, and wants to make a real impact in the Boston market.

As an Entry Level Service Technician, you will shine as you multitask and manage a full customer workload. You will be responsible for the timely and cost‑effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

What you will do:

• Service printer/copier products with minimum assistance


• Troubleshoot basic printing issues, able to determine printer vs network issues.


• Able to install scanning and equipment in a peer‑to‑peer environment.


• Manage inventory to the company's specifications.


• Maintain car, tool kit, and supplies


• Develop and maintain professional relationships with customers and employees.


• Provide sales support, including advising sales about problems or sales leads.


• Maintain professional appearances.


• Maximizing equipment uptime through timely repair


• Engaging the customer to assure satisfaction.


• Managing time to be most effective

What we are seeking:

• Mechanical and electrical aptitude and demonstrated skills.


• Knowledge of basic networking


• 1-2 years’ related experience is preferred; if not, we will train you!


• Possess excellent customer service and communication skills.


• High School Diploma required, or GED.


• Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.


• Must be at least 21 years of age or older with a valid driver's license and have a reliable vehicle with a clean driving record

What We Offer

• Competitive hourly pay


• Medical, Dental, and Vision benefits


• Paid Time Off, Sick Time, and company holidays


• 401(k) with company match


• Career growth and advancement opportunities


• A supportive, team-oriented culture

Work Environment

• Field-based role with daily travel to customer locations


• Independent work with strong team and leadership support


• Fast-paced, customer-focused environment

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.