Copier & Printer Field Technician – On-site IT

Datamax Inc; Little Rock (AR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement & professional开发

Job summary

Datamax is hiring a Field Service Technician in Little Rock, AR to install, service, and repair copiers, printers, scanners, and document management devices. You will troubleshoot networking and Windows environments, perform PMs, and ensure equipment uptime.

The role emphasizes on-site customer service, parts installation, and strong communication with client IT teams. Full-time hours with company growth opportunities are offered.

Qualifications

• High school diploma or GED.
• Basic networking knowledge including TCP/IP, DHCP, DNS, SMB, SMTP.
• Experience with Windows 10/11 environments.
• Valid driver’s license with acceptable driving record.
• Ability to read service manuals, diagrams and technical documentation.

Responsibilities

• Troubleshoot, diagnosis and repair multifunction copiers, printers, scanners, image quality issues, print defects, feeding problems and hardware failures.
• Perform preventive maintenance (PM) and equipment inspections.
• Install replacement parts, calibrations, firmware updates, and complete system configurations.
• Analyze service history, error codes, and customer-reported symptoms to identify root causes.
• Install and configure network-connected printers and multifunction devices.
• Configure print drivers, scan-to-email, scan-to-folder, and network printing solutions.
• Troubleshoot connectivity issues involving TCP/IP, DNS, DHCP, static IP addressing, SMB, SMTP, and Windows print environments.

Skills

TCP/IP

DHCP

Static IP

DNS

Gateway config

SMB

SMTP

Connectivity testing

Windows 10/11

Driver license

Professional appearance

Education

High school diploma or GED

Tools

Canon devices

Ricoh devices

HP printers

Job description

Datamax is hiring a Field Service Technician in Little Rock, AR to install, service, and repair copiers, printers, scanners, and document management devices. You will troubleshoot networking and Windows environments, perform PMs, and ensure equipment uptime.

The role emphasizes on-site customer service, parts installation, and strong communication with client IT teams. Full-time hours with company growth opportunities are offered.