MFP Field Service Technician: Copier & Networking

Datamax Inc.; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement & professional开发

Life insurance + FSA

Employee assistance program

Employee referral program

Professional, collaborative work环境

Job summary

Datamax in Little Rock, AR is seeking a skilled Copier / Multifunction Printer (MFP) Field Service Technician to install, maintain, troubleshoot, and repair office equipment, including copiers, printers, scanners, and document management devices. This role blends electromechanical repair, network troubleshooting, and customer-focused service to maximize uptime and client satisfaction.

The ideal candidate has experience with office technology, basic networking, Windows environments, and aims for

Qualifications

• High school diploma or GED.
• Basic networking knowledge including TCP/IP, DHCP/static IP addressing, DNS and gateway configuration.
• Experience with Windows 10/11 environments.
• Ability to read service manuals, diagrams, and technical documentation.
• Valid driver's license with acceptable driving record.
• Professional appearance.

Responsibilities

• Troubleshoot, diagnose and repair multifunction copiers, printers, scanners, image quality issues, print defects, feeding problems, and hardware failures.
• Perform preventive maintenance (PM) and equipment inspections.
• Install replacement parts, perform calibrations, update firmware, and complete system configurations.
• Analyze service history, error codes, and customer-reported symptoms to identify root causes.
• Install and configure network-connected printers and multifunction devices.
• Configure print drivers, scan-to-email, scan-to-folder, and network printing solutions.
• Troubleshoot connectivity issues involving TCP/IP, DNS, DHCP, static IP addressing, SMB, SMTP, and Windows print environments.
• Support Microsoft 365 authentication concepts and basic Active Directory environments.
• Collaborate effectively with customer IT teams to resolve printing and scanning issues. Verify printing, scanning, copying, faxing, and finishing functions after installation or service.
• Accurately document service calls, repairs performed, parts used, and resolution details.
• Maintain vehicle inventory and car stock levels.
• Manage service schedules efficiently and minimize repeat visits.
• Follow company procedures for parts returns, warranty claims, and service reporting.

Skills

Networking basics

Printer troubleshooting

Customer service

Reading diagrams

Windows 10/11

Service manuals

Education

High school diploma or GED

Tools

CompTIA A+

CompTIA Network+

MPS knowledge

Microsoft 365

Active Directory

Windows Server

Job description

Datamax in Little Rock, AR is seeking a skilled Copier / Multifunction Printer (MFP) Field Service Technician to install, maintain, troubleshoot, and repair office equipment, including copiers, printers, scanners, and document management devices. This role blends electromechanical repair, network troubleshooting, and customer-focused service to maximize uptime and client satisfaction.

The ideal candidate has experience with office technology, basic networking, Windows environments, and aims for