Coordinator, Technology Support

WSRE; Pensacola (FL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

HSA/FSA

Job summary

Pensacola State College is hiring a Coordinator, Technology Support to lead the Technology Support Center staff and daily operations in Pensacola, FL. You will coordinate IT and audiovisual support services, collaborating with other coordinators and reporting to the Senior Coordinator, Technology Support.

Requirements include an associate degree in IT/CS, two years of technical support experience (lead/supervisory preferred), and a background check.

Qualifications

• Associate degree in computer science, information technology, or a closely related field.
• Two years of full-time experience in technical support with supervisory or lead experience.
• Background check required.

Responsibilities

• Oversee the Technology Support Department staff and daily operations.
• Ensure delivery of technical and audiovisual support services with strong customer experience across all support functions.

Skills

Supervisory experience

Technical support

Account administration

Network troubleshooting

Customer service

Education

Associate degree in CS/IT or related field

Tools

Microsoft 365

Azure Active Directory

Windows environments

macOS

Mobile Device Management

IT service management tools

Job description

Join the PSC family and connect with accomplished and diverse colleagues who inspire and innovate students and transform lives and futures. Along with helping our students reach their goals, Pensacola State makes career fulfillment a reality.

Job Description:

The Coordinator, Technology Support, oversees assigned personnel and daily operations within the College’s Technology Support Department. Provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical and audiovisual support services. Collaborates with other Coordinators and reports to the Senior Coordinator, Technology Support, to maintain consistent standards for performance, security, and customer experience across all support functions.

Responsibilities include maintaining accurate inventories of technology assets, overseeing equipment lifecycle management, and coordinating the proper disposal or recycling of surplus equipment. The Coordinator provides or coordinates technical training for staff, ensures that partner and maintenance activities meet contractual and performance requirements, and provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues. This position collaborates closely with other Coordinators and reports to the Senior Coordinator, Technology Support.

Minimum Qualifications:

Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with an associate degree in computer science, information technology, or a closely related field. Two years of full-time experience in technical support, computer installation, or a related area, including supervisory or lead experience, is required. A successful background check is required.

Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Preferred Qualifications:

Prefer candidates with current CompTIA A+ or Network+ certification and experience supporting Microsoft 365, Azure Active Directory, and Windows environments within an enterprise setting. Familiarity with macOS systems and mobile device management is desirable. Experience with Microsoft management and security tools is preferred. Knowledge of IT service management principles and practices, as well as an understanding of cybersecurity and data protection, is also desirable. Demonstrated success in providing responsive, customer-focused technology support in an academic or comparable organizational environment is strongly preferred.

SALARY RANGE: $48,300.00 - $53,300.00

Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.

Pensacola State College does not discriminate against any personon the basis ofrace,color,ethnicity,religion,sex (as defined by applicable federal and state law),national origin,age,disability, genetic information, pregnancy, ormaritalstatus inits educational programs, activities, or employment. For inquiriesregardingthe College’s nondiscrimination policies, contact the Civil Rights Compliance Officer at [phone], Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.