Coordinator, Technology Services

United Way of Dane County; Madison (WI); Hybrid; USD 30,000 - 33,000; Full time

Job summary

United Way of Dane County is seeking a Technology Services Coordinator to ensure data integrity, provide tech support, and coordinate staff training across the organization. The role includes data governance, onboarding of new hires, and ongoing staff cybersecurity awareness.

The position supports technology services operations, manages Zendesk, and collaborates with departments to meet data and technology needs.

Qualifications

• Associate's degree in information systems, data management or related field preferred; or equivalent education/experience.
• Strong written, verbal, and interpersonal communication skills.
• Commitment to exceptional customer service and cross-team collaboration.
• Strong attention to detail and data accuracy.
• Excellent organizational, time management, and prioritization skills.
• Ability to analyze processes and implement practical improvements.
• Ability to work independently and as part of a team.
• Commitment to confidentiality and handling sensitive information.
• Commitment to diversity, equity, inclusion, and belonging.

Responsibilities

• 30% Data quality and management: update records, improve processes, run reports, clean data, document standards.
• 30% Staff support and training: onboarding, software basics, security training, help desk, Zendesk oversight.
• 20% Departmental administrative support: manage bill payments, printer needs, meetings, supplies, metrics reporting.
• 20% Organizational support: represent United Way, participate in events, advise on tech direction, committee involvement.

Skills

Data management

Communication

Attention to detail

Organizational skills

Problem solving

Team player

Cybersecurity awareness

Education

Associate's degree in information systems

High school diploma

Tools

Microsoft 365

CRM systems

Job description

Description

United Way of Dane County mobilizes the caring power of our community so all can thrive. From advancing health and education to strengthening livelihoods and local resilience, we connect people to?possibilities. Our mission is to unite the community to achieve measurable results that change lives. We collaborate with local nonprofits, individuals, families, people with lived experience, businesses, community leaders including policy makers, donors?and volunteers to multiply impact and address complex issues no single person or organization can solve alone. As a local, autonomous member of a global network, we are a nonpartisan organization that works with leaders from all backgrounds to strengthen communities and expand opportunities for all.

We serve as a cornerstone in our community, bringing together people and resources to create lasting change. Together, we are The Power of Caring. Working for All.

Purpose of Position

The Technology Services Coordinator supports the accuracy, integrity, and effective use of organizational data while providing responsive technology support, training, and administrative coordination for staff and Technology Services operations.

Key Responsibilities

30% Data Quality and Management

• Coordinate cross-departmental updates to organizational and individual account records to ensure accuracy and timeliness. Identify opportunities to improve organizational database processes, propose and implement solutions, and analyze root causes to understand why issues occur and how to prevent recurrence.
• Monitor database updates from returned mail and work with staff to ensure information is updated accurately and in a timely manner.
• Run reports and perform regular data clean-ups to ensure cleanliness, accuracy, and integrity of organizational data.
• Make and upon approval implement proactive recommendations to strengthen data accuracy, integrity, and accountability.
• Maintain documentation on data entry standards and processes, updating systems and needs to evolve.
• Coordinate organizational data responsibilities, meet regularly with identified staff to discuss issues, needs, training, and clarify data entry responsibilities and capabilities.
• Independently fulfill ad hoc data and information requests as needed.
• Conduct data pull reviews, using available tools where appropriate, to identify inconsistencies, validate results, and support accurate reporting.

30% Staff Support and Training

• Coordinate Technology Services paperwork and equipment processes for new hires and staff leaving the organization.
• Provide initial in-person equipment onboarding and technology introduction for new staff, to include Microsoft Office familiarization and organizational standards.
• Provide ongoing training opportunities to staff related to data best practices, data quality, data management, processes, and security.
• Provide help desk support for UWDC staff.
• Maintain and monitor Zendesk, ensuring requests are properly documented, reviewed, updated timely, and followed up as necessary.
• Monitor staff security awareness metrics to help identify training needs and support staff cybersecurity practices.

20% Departmental Administrative Support

• Coordinate bill payments with the Finance team.
• Coordinate organizational printer equipment needs and help resolve other equipment-related needs.
• Coordinate scheduling for the Finance Department’s biweekly meetings and manage technology support during each meeting.
• Order technology related supplies for the building.
• Provide back-up support for Technology Services team members.
• Compile, review, and report Technology Services operational metrics as requested.

20% Organizational Support

• Represent United Way in a professional manner to the community, key volunteers and donors.
• Participate in organizational activities including attending key donor and community events, during and outside of regular business hours.
• Provide recommendations on technology direction to meet the organization’s current and future needs.
• Participate in at least one internal organizational committee.
• Other duties as assigned.

Requirements

Minimum Qualifications

• High school diploma required.
• Associate's degree in information systems, data management or a related field preferred; or an equivalent combination of education and relevant experience.
• Strong written, verbal, and interpersonal communication skills with the ability to explain technical concepts to individuals with varying levels of technical proficiency.
• Demonstrated commitment to providing exceptional customer service and building positive working relationships across diverse teams.
• Strong attention to detail and a commitment to maintaining accurate, complete, and reliable data.
• Excellent organizational, time management, and prioritization skills, with the ability to manage multiple assignments and meet deadlines.
• Ability to analyze processes, identify opportunities for improvement, and implement practical solutions.
• Ability to work independently, exercise sound judgment, and contribute effectively as a member of a collaborative team.
• Ability to maintain confidentiality and appropriately handle sensitive organizational information.
• Commitment to diversity, equity, inclusion, and belonging, and the ability to work effectively with individuals from diverse backgrounds and experiences.

Minimum Experience

• Three years of experience in data management, database administration, technology support, or a related field.
• Experience maintaining data accuracy, conducting data audits or clean-up activities, and supporting data governance or quality assurance practices.
• Experience providing end-user technology support, help desk assistance, or customer service in a professional environment.
• Experience delivering training, onboarding, or instructional support related to systems, software, business processes, or data management practices.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using databases, customer relationship management (CRM) systems, case management systems, or other enterprise software platforms.
• Demonstrated ability to learn new software applications and technology systems quickly.
• Experience managing competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Work Schedule, Location, and Travel Requirements

• Full-time, salaried position (40 hours/week); FLSA Non-Exempt.
• Core hours are Monday through Friday, 8:00 a.m. – 4:30 p.m., with flexibility required for early mornings, evenings, weekends, or holidays based on organizational needs.
• Possibility for limited hybrid work subject to policy.
• Local travel within Dane County is required for meetings, events, and community engagements.

Salary Range

$22.00- 24.04/hour (based on experience)

In addition to salary, we offer a comprehensive and generous benefits package. This includes health, dental, vision, life, and disability insurance. United Way contributes 8% of gross wages to a defined contribution retirement plan, which is fully vested after five years of employment. Employees may also choose to contribute to a 403(b) retirement savings plan. Our time-off benefits are designed to support work-life balance, including generous vacation, sick, and personal leave, as well as 10 paid holidays annually.

Deadline to Apply: Friday, November 13, 2026 by 4:00pm CST.

Our Values

United Way values are the beliefs and guiding principles that provide our organization with purpose and direction. They define and guide culture, shaping our organization’s identity to achieve our mission.

• Diversity, Equity & Inclusion: We provide opportunities for all people while working to change systemic and personal biases for equitable outcomes.
• Excellence: We operate at the highest standards to achieve our mission and exceed community expectations.
• Innovation: We create and catalyze unique approaches to address the community’s most pressing needs.
• Teamwork: We work in collaboration and cooperation towards a shared vision of community well-being.
• Wellness: We respect and support one another, encouraging each other to create space for self-care and to lead balanced lives.

EEO/AAP Policy Statement

At United Way of Dane County, we not only accept difference — we celebrate, support, and thrive on it for the benefit of our employees and community. United Way of Dane County is proud to be an equal opportunity workplace and an affirmative action employer. We center community in what we do and strongly encourage ALL people to apply to join us in our work at United Way of Dane County— regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, justice involvement, gender identity or expression, or any other characteristic protected by federal, state, or local laws.