Research Analyst

United Way of Central Indiana Inc.; Indianapolis (IN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Complete Benefits Package

Job summary

United Way of Central Indiana seeks a Research Analyst for the Technology and Business Intelligence Team to guide data collection, reporting, and evaluation practices for partner organizations. You will train non-profit executives and staff to enhance data collection and outcomes reporting, and serve as liaison to external partners.

You will support the Community Engagement Data Initiative, provide data coaching, and develop training content to advance UWCI's impact storytelling and strategic

Qualifications

• Bachelor's degree required; graduate degree preferred.
• 2-3 years of relevant data collection, reporting, or program evaluation experience.
• Strong analytical, communication, and training skills.

Responsibilities

• Support and manage partner non-profits in the Efforts to Outcomes (ETO) database.
• Create external reports and coordinate with executives and staff on data needs.
• Lead data training sessions and buildout discussions with partners.
• Prepare large datasets for research projects and ensure data quality.
• Provide one-on-one data coaching and coordinate community trainings.
• Assist with program evaluation and data analysis for UWCI initiatives.

Skills

Analytical skills

Communication skills

Curriculum development

Training facilitation

Education

Bachelor's degree

Tools

SQL

Microsoft Excel

PowerPoint

Word

Job description

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the socialsector,and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need.This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability.

To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents’ quality of life.

Position Summary

We are looking for a Research Analyst to join our talented Technology and Business Intelligence Team. In this role, you will work as a certified Efforts to Outcomes (a non-profit case management software) administrator with local non-profits and community partners on their data collection and reporting strategies. This position will regularly engage with and train non-profit executives and staff to transform their data collection practices, outcomes reporting, and program evaluation. You will act as a liaison between United Way’s Technology and Business Intelligence Division and external partners (including United Way’s accredited partners and additional community partners) to create meaningful research and data products that tell the story of United Way’s impact as well as inform of the needs in the Central Indiana Community. Key responsibilities include leading external training sessions and conversations related to data collection buildout and reporting needs for community partners. This position also supports the Community Engagement Data Initiative (CEDI), a cohort-based program that helps community organizations build stronger data practices and use data to advance their work. In this capacity, you will help coordinate cohort programming and communications, provide one-on-one data coaching to participating organizations, and develop training and data-session content. This position will also assist with research and analytical projects conducted by the Technology and Business Intelligence Division in support of the organization’s goals and objectives.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Database Analytics and Reporting

Support and maintain partner non-profit organizations in the Efforts to Outcomes (ETO) Database which is a customizable human-services case management software. Cultivate relationships with ETO partners to facilitate trust and provide a deeper understanding of organizations and their role in Central Indiana community, to enhance their data collection and outcomes reporting. Utilize database management skills to administer UWCI ETO enterprise with over 30 partner organizations, to design, configure and maintain custom data collection buildouts. Write advanced reports in SAP Business Objects to track clients, outputs, and outcomes for our ETO partners.

• Create customized performance reports that aggregate results for external partner agencies, and internal partners using SAP Business Objects.
• Work closely with the Database Analytics & Community Engagement Senior Manager and other members of Technology and Business Intelligence to support the implementation, maintenance and management of Efforts to Outcomes software, collaborating directly with agency executives and front-line staff to facilitate program performance management activities.
• Conduct presentations for partner organizations related to ETO functionality and best practices for new staff and engage with program managers and data stewards to discuss data collection needs and new program buildouts or reporting requirements.
• Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets for research projects, e.g.: update and maintain a complex database of confidential information to ensure current and accurate information using systems such as Efforts to Outcomes (ETO).

Data Analytics and Research

Collect, research, and analyze internal and external data to inform UWCI’s impact toolkit and strategies. Research, analyze and report on community data to help inform grantmaking strategies for delegated impact areas. Data analytics and research efforts beyond immediate UWCI goals and initiatives.

• Support internal efforts to ensure ETO is optimized to support and advance UWCI’s strategic plan.
• Analyze and interpret results using standard statistical tools and techniques.
• Identify new opportunities for process improvement.
• Ensure that systems and procedural safeguards for protecting all sensitive personal and financial data are in place and practiced at all times to maintain organizational data security.

Community Data Initiatives

Provide support for data collection reporting and analysis for UWCI Impact Initiatives such as Center for Working Families, Winter Assistance Fund, Community Engagement Data Initiative. Cultivate and promote relationships with non-profit organizations by providing guidance and technical assistance and gaining a deeper understanding of data collection, reporting, and data systems. Design and support technical and reporting trainings to enhance the knowledge and reporting of non-profits in Central Indiana (Monthly ETO User Groups, Community Engagement Data Initiative Trainings, etc.).

• Present research results both in written and verbal communications.
• Pinpoint trends, correlations and patterns in data set.
• Train internal and external partners on data-entry and data integrity.

Perform special assignments and other work, on an as-needed basis which may include:

• Create online surveys and assist in analyzing data from survey research projects.
• Assist with program evaluation and data analysis for various UWCI programs and initiatives.

Qualifications

• Bachelor's degree required; graduate degree preferred. "Work experience may substitute for education requirements on a case-by-case basis.
• At least 2-3 years of relevant experience is required, including data collection, reporting, or program evaluation.

Education and/or Experience

• Ability to create training curriculum and facilitate training experiences that make technical and research concepts easy to grasp.
• Strong communication and customer service skills.
• Strong analytical skills, including expertise in the modeling and analysis of data is required.
• Working knowledge of relational database concepts, SQL, and other business analytics tools is preferred.
• Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Word, and PowerPoint.
• Ability to see the big picture and be detail oriented.
• Must have excellent written and verbal communication skills.

Position Leader: Database Analytics & Community Engagement Senior Manager

FLSA Status: Exempt, Salaried, Full-time

Salary Range: Mid to upper 60’s

Benefits: Complete Benefits Package Available

Reviewed: October 2026

Equal Opportunity Employer

United Way of Central Indiana (UWCI) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.

This position description is intended to describe the general nature and level of work performed and is not a contract of employment. Employment with UWCI is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law. UWCI reserves the right to modify, interpret, or apply this position description as needed and to assign additional duties as appropriate.