Technology & Data Quality Coordinator

United Way Of Southwestern Pa; Madison (WI); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision, life, and(dis)

Disability insurance

403(b) retirement plan

Generous paid time off (vacation, sick

10 paid holidays annually

Job summary

United Way of Dane County is seeking a Technology Services Coordinator to safeguard data accuracy and provide responsive tech support across the organization. You will train staff on data practices, manage Zendesk requests, and coordinate equipment onboarding for new hires while ensuring secure, reliable technology services.

The role emphasizes data governance, user training, and proactive improvements to data systems, with occasional hybrid work and collaboration with diverse teams in a

Qualifications

• Requires strong written, verbal and interpersonal communication skills.
• Experience with data management, audits, and data governance is preferred.
• Commitment to providing customer service and cross-team collaboration.

Responsibilities

• Maintain data entry standards and ensure data integrity across systems.
• Provide first-line technology support and help desk assistance for staff.
• Onboard new staff with equipment and Office 365 training, and coordinate staff training on data practices.

Skills

Data management

Attention to detail

Customer service

Organization

Time management

Independent work

Confidentiality

Diversity, equity & inclusion

Education

Associate's degree in information systems/data management

High school diploma

Tools

Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)

Zendesk

CRM systems / enterprise software

Job description

United Way of Dane County is seeking a Technology Services Coordinator to safeguard data accuracy and provide responsive tech support across the organization. You will train staff on data practices, manage Zendesk requests, and coordinate equipment onboarding for new hires while ensuring secure, reliable technology services.

The role emphasizes data governance, user training, and proactive improvements to data systems, with occasional hybrid work and collaboration with diverse teams in a