Coordinator Surgical/Financial Services | Surgical Specialists - Shands Hospital | Gainesville

UF Health; Gainesville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

UF Health seeks a Patient Financial Counselor to verify insurance coverage, obtain prior authorizations, and communicate estimates for services. The role includes counseling patients on finances, collecting prepayments, and establishing payment plans to support access to care.

The incumbent must handle multiple tasks, maintain accurate demographic and financial data, and coordinate with physicians, patients, and payors to ensure a seamless experience.

Qualifications

• High school diploma or equivalent required.
• Three years of business/financial/physician practice experience required.
• Working knowledge of CPT and ICD-9/10 coding preferred.
• Associate degree or higher may substitute for experience.

Responsibilities

• Verify insurance coverage and obtain prior authorizations.
• Prepare and explain estimates for multiple services prior to service.
• Identify and collect prepayments and arrange payment plans.
• Provide in-depth financial counseling and education to patients.
• Coordinate scheduling and communicate with physicians, patients, and payors to ensure a smooth process.

Skills

Communication

Organization

Problem solving

Financial counseling

Patient communication

Education

High school diploma or equivalent

Associate degree or equivalent coursework

Four-year degree may substitute for two years of experience

Tools

EPIC system

Job description

To deliver excellent patient-centered care by ensuring the scheduling, financial, and communication process is complete for patients having major and minor operative procedures. Incumbent is responsible for verifying insurance coverage and benefits, obtaining prior authorizations, preparing, communicating and explaining estimates for multiple services prior to service, identifying and collecting prepayments, in-depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. Independently maintains surgical calendars, effectively manages utilization of scheduled OR time to maximize charges, prioritizes and posts surgical cases, and coordinates multiple special needs for each patient's operative experience to ensure successful outcomes. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient, and the payor to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.

Qualifications

Minimum Education and Experience Requirements: High school graduate or equivalent. Three years of business/financial/physician practice experience required. Working knowledge of CPT and ICD'9/10 diagnosis coding required. Four-year degree may substitute for two years of financial/physician office experience. Associates degree or equivalent course work may substitute for one year experience. EPIC system knowledge preferred. Excellent communication, organization, and problem solving skills required. Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner. The ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes of the successful incumbent. Motor Vehicle Operator Designation: None provided Licensure/Certification/Registration: None