Coordinator Surgery Special Unit

Cleveland Clinic Lerner Research Institute; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, offers advanced imaging services with a personal touch. We focus on compassionate care and the latest technology to deliver fast, accurate diagnostics in a comfortable setting.

As a Surgery/Special Unit Coordinator, you manage all scheduled and unscheduled procedures, admissions and appointments, coordinating with physicians and staff to prioritize admissions and allocate space according to medical necessity.

Qualifications

• High School Diploma or GED is required.
• Knowledge of Word and Excel office applications.
• Experience with appointment/OR scheduling, patient billing or insurance processing.

Responsibilities

• Coordinate scheduled and unscheduled procedures, admissions and appointments.
• Prioritize admissions and allocate space according to medical necessity.
• Serve as liaison with physicians, staff and patient families.

Skills

Microsoft Word

Microsoft Excel

PC skills

Education

High School Diploma / GED

Tools

Appointment / OR scheduling systems

Patient billing systems

Insurance processing systems

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator Surgery Special Unit

Location

Columbus

Facility

Jasonway STAR Imaging

Department

E-Radiology-Diagnostics Institute

Job Code

B16014

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

At Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, patients can expect advanced medical imaging services delivered with a personal touch. With a strong focus on compassionate care and the latest technology, we’re committed to providing fast, accurate diagnostics in a comfortable setting. Our center offers a wide range of imaging services, including Bone Density, CT scans, MRIs, Nuclear Medicine, Pulmonary Function Testing, Ultrasound, and X-Rays—helping support timely and informed medical decisions.

As a Surgery/Special Unit Coordinator, you are responsible for managing all scheduled and unscheduled procedures, admissions, and appointments. This role is critical to maintaining the organization and efficiency of the unit, thereby enabling caregivers to provide the exceptional standard of care that patients at Cleveland Clinic have come to expect. You oversee all activities related to the successful coordination and completion of pediatric and adult surgery and procedure admissions and appointments. In close collaboration with physicians and staff, you prioritize admissions and appointments and strategically allocate available space in accordance with medical necessity.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Schedule all outpatient imaging for three Columbus locations
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Knowledge of Microsoft Word and Excel applications
• Knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.