Patient Service Specialist

Cleveland Clinic; Cleveland (OH); Vor Ort; USD 2.170.000 - 2.983.000; Vollzeit

Zusammenfassung

The Cleveland Clinic is seeking a Patient Service Specialist at our Middleburg Heights facility to guide patients from arrival to departure, handling scheduling, pre-registration, MyChart enrollment and visit preparation with a patient-first mindset. The role supports a seamless patient experience and coordination across departments.

Shifts run 6:45am–3:15pm or 11:30am–8:00pm, with one Saturday per month and rotating holidays.

Qualifikationen

• High School Diploma/GED with 2 years in patient registration, scheduling, insurance processing or customer service
• Associate’s Degree with 1 year experience OR Bachelor’s Degree
• Working knowledge of PC Windows applications
• Ability to perform basic math for processing co-pays

Aufgaben

• Provide a comprehensive, proactive patient-first experience for patients and visitors.
• Assist with scheduling, pre-registration, MyChart enrollment and visit preparation.
• Enter and maintain confidential patient information and coordinate interpreter services as needed.

Kenntnisse

Customer service

Windows PC knowledge

Basic math

Scheduling

MyChart enrollment familiarity

Ausbildung

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Jobbeschreibung

Join the Cleveland Clinic team at our Middleburg Heights Facility, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great stepping-stone for others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works 6:45am to 3:15pm or 11:30am to 8:00pm with 1 Saturday required per month and rotating holidays.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range:

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).