Coordinator, Student Information Systems Operations

University of Houston System; Houston (TX); On-site; USD 43,000 - 47,000; Full time

Job summary

The University of Houston System is seeking a Coordinator, Student Information Systems (SIS) to coordinate and support SIS operations, system projects, user support, and process improvements. The role acts as a liaison among departments, users, and technical teams to ensure data accuracy and successful project delivery.

Responsibilities include leading SIS projects through lifecycle, delivering training, resolving data discrepancies, and evaluating business processes to improve efficiency and

Qualifications

• Bachelor's degree required.
• Two (2) years of experience in higher education and project management.
• Knowledge of PeopleSoft-Campus Solutions and Slate preferred.
• Strong communication and organizational skills.

Responsibilities

• Serve as the primary SIS inquiries contact and ensure timely resolution of issues.
• Lead and coordinate SIS projects from request through deployment, including requirements gathering, testing, and final sign-off.
• Develop, coordinate, and deliver training and communication resources for system updates and processes.
• Monitor data discrepancies and maintain accuracy and integrity of student information records.
• Review departmental processes annually and propose efficiency improvements.
• Process former student profile requests per policy and regulatory requirements.

Skills

Analytical skills

Problem-solving

Detail-oriented

Prioritize tasks

Clear communication

Education

Bachelor's degree

Tools

PeopleSoft-Campus Solutions

Slate

Excel

Smartsheets

Job description

Department:Campus Solutions ServicesSalary: $43,001 - $47,301

Description:

Job Summary

The Coordinator, Student Information Systems (SIS) is responsible for coordinating and supporting student information system operations, system-related projects, user support services, and business process improvement initiatives. This position serves as a liaison between functional departments, system users, and technical teams to ensure effective communication, data accuracy, successful project implementation, and continuous enhancement of system processes and services. The coordinator supports daily system operations, facilitates user training, manages issue resolution, coordinates testing activities, and assists with projects that improve operational efficiency and stakeholder experience.

Duties

• Serves as the primary point of contact for Student Information System (SIS) inquiries, requests, and support needs, ensuring timely resolution of issues and effective communication with stakeholders
• Leads and coordinates SIS projects, system enhancements, and implementation activities from request through deployment, including requirements gathering, stakeholder communication, project status reporting, risk management, testing, user acceptance testing (UAT), and final sign-off to ensure successful project outcomes
• Develops, coordinates, and delivers training, communication, and support resources related to system updates, enhancements, and business processes
• Monitors, investigates, and resolves data discrepancies while maintaining the accuracy and integrity of student information records
• Conducts annual reviews of departmental business processes and recommend improvements to enhance operational effectiveness, efficiency, and service delivery
• Reviews, evaluates, and processes former student profile requests in accordance with established policies, procedures, and regulatory requirements

Marginal Duties

• Supports yearly review of department’s business processes
• Evaluates and processes former student profile requests
• Oversees department’s inbox and intake request submissions

Required Qualifications

Education:

• Bachelor's degree

Experience:

• Two (2) years of experience in higher education and project management

License/Certification:

• N/A

Preferred Qualifications

• Experience using People Soft-Campus Solutions and Slate application

Knowledge, Skills, and Abilities

Knowledge:

• Knowledge in higher education
• Experience with People Soft-Campus Solutions
• Knowledge of Slate
• Understanding of how to use Excel
• Understanding of how to use Smartsheets

Skills:

• Utilizes analytical skills
• Maintains strong problem-solving skills
• Upholds a detail-oriented mindset

Abilities:

• Ability to prioritize tasks
• Ability to be flexible
• Ability to clearly communicate
• Ability to stay organized
• Ability to troubleshoot problems

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasantelements
• Position is physically comfortable; individual has discretion about walking, standing, etc
• Work environment involves minimal exposure to physical risks

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.