Coordinator Sales Gallery Lead

Socket.dev; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton Grand Vacations in Las Vegas is seeking a Lead Sales Gallery Coordinator to drive guest experiences and support Sales Executives. You will manage tour logistics, guest information, and maintain gallery presentation.

The role requires strong customer service, English proficiency, and the ability to work nights, weekends, and holidays. You will lead a small team and help ensure smooth operation of the Sales Gallery.

Qualifications

• 1+ years of admin/clerical duties in an office setting.
• 1+ years of guest or customer service experience.
• Ability to provide feedback to internal and external customers.
• Proficiency in English (reading, writing, speaking).
• Able to work a flexible schedule including nights, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Exhibit friendly demeanor with guests, management and staff to set a positive environment for Sales Executives.
• Provide leadership across teams within Support Services to encourage cross-team interaction and coverage.
• Verify accuracy of guest invitations and attendance for scheduled tours before contacting Sales Executives and Manager.
• Provide Sales Executives with tour guest information and assign appropriate sales presenters.
• Maintain tour rules and rotation, and report exceptions accurately and timely.

Skills

Administrative skills

Customer service

English proficiency

Flexible schedule

Education

High school diploma or equivalent

Bachelor's degree

Job description

As aLead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards

Responsibilities

• Exhibit friendly demeanor in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
• Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support
• Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
• Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process
• Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
• Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas
• Responsible to follow the department's attendance policy including checking the sick call line and submitting accurate paperwork in a timely manner
• Participation in skills assessments for training and development will be required
• Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• 1+ years of confirmed administrative/clerical duties in an office setting experience
• 1+ years of guest or customer service experience
• Ability to provide feedback to internal and external customers
• Proficiency (reading, writing, speaking) in English
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 4+ years of administration in a professional office setting
• 2+ years or more in guest service in a branded hotel or in a customer service area
• Ability to support other teams through leadership, resolving conflict and complex issues
• BA/BS/Bachelor's degree

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.