Coordinator, Room Assignment

Princess Cruises and Holland America Line; Alaska; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Travel – free cruise after season

Referral program

Experience – lifetime

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Room Assignment Coordinator at the Mt. McKinley Princess Wilderness Lodge. You will manage all guest room assignments and ensure accurate data entry in the property's management system to support smooth guest experiences.

This role requires excellent customer service, attention to detail, and proficiency with reservation systems and computer applications. The position is seasonal and full-time, with a focus on teamwork within Guest Services.

Qualifications

• Ability to organize and prioritize work in a team environment.
• Strong attention to detail and accuracy in data entry.
• Proficient in computer applications and reservation systems.

Responsibilities

• Coordinates all guest room assignments and enters data into the property's management system.
• Provides excellent customer service using knowledge of company products, services, and policies.
• Proficient with computerized reservations systems and general business applications.

Skills

Organization

Multi-tasking

Independent work

Policy compliance

Stamina

Job description

Coordinator, Room Assignment

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Mt. McKinley Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Room Assignment Coordinator is responsible for managing all guest room assignments and ensuring accurate data entry into the hotel's property management system. This role requires strong customer service skills, attention to detail, and proficiency in computer applications and reservation systems.

RESPONSIBILITIES

• Coordinates all guest room assignments, and enters data into the hotel's property management system.
• Routinely applies knowledge of Company products, services, and policies to provide excellent customer service.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.
• Ability to communicate clearly, verbal and written, with customers, management, and employees.
• Ability to evaluate customers' needs, respond to questions, and collect and enter data into a computer.

REQUIREMENTS

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience - Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.