COORDINATOR REHABILITATION

DeKalb Health; Clarinda (IA); On-site; USD 42,000 - 58,000; Full time

Job summary

Clarinda Regional Health Center, located in Clarinda, IA, seeks a Coordinator of Rehabilitation Services to support Physical Therapy, Occupational Therapy, Speech Therapy, and related services. This role enhances patient access and operational efficiency from referral to discharge.

The position emphasizes scheduling accuracy, insurance coordination, and collaborative teamwork to improve patient experience and outcomes. It requires strong organizational skills and commitment to CRHC's CARE values.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's Degree in Business, Healthcare Administration, or related field preferred.
• One year of healthcare, scheduling, insurance verification, or customer service experience preferred.
• Medical terminology and EMR experience preferred.

Responsibilities

• Coordinate daily schedules for Physical Therapy, Occupational Therapy, Speech Therapy, Cardiac Rehabilitation, Pulmonary Rehabilitation, and other rehabilitation services.
• Schedule new evaluations, follow-up appointments, and recurring treatment visits according to therapist availability and plan of care.
• Maintain provider schedules to maximize efficiency while ensuring timely patient access.
• Contact patients regarding appointment reminders, cancellations, rescheduling, and waitlist opportunities.
• Coordinate referrals between providers and rehabilitation clinicians.

Skills

Scheduling

Customer service

Insurance verification

EMR experience

Communication

Education

High School Diploma or GED

Associate's/Bachelor's in Business/Healthcare Administration

Tools

EMR system

Job description

Employee Type FT Non-Exempt

Clarinda Regional Health is looking for a Coordinator to work in our Sports Medicine and Rehabilitation Building. Operating hours are M-F 6:15 am- 5:30 pm. Schedule may vary.

At Clarinda Regional Health (CRHC) , we believe every employee has the opportunity to make a meaningful difference in the lives of our patients, our families, our coworkers, and our communities.

Our purpose is simple: Advancing Exceptional Care

Everything we do supports our mission:

Mission: To provide safe, compassionate, high-quality healthcare that improves the lives of those we serve.

And moves us toward our vision:

Vision: To set the standard for rural healthcare excellence through Safety & Quality, Trust, People, Stewardship, and Growth.

As a member of the CRHC team, this position is expected to actively support our Strategic Path by:

Safety & Quality - Making patient safety and clinical excellence the foundation of every decision while continually seeking opportunities to improve outcomes, reduce risk, and deliver exceptional care.

Trust - Building confidence through integrity, professionalism, accountability, transparency, and respectful communication with patients, families, providers, coworkers, and the communities we serve.

People - Creating a culture where patients, families, volunteers, providers, employees, students, and community partners feel welcomed, valued, respected, and empowered.

Stewardship - Using CRHC's financial, human, technological, and physical resources responsibly while continually seeking opportunities to improve efficiency, eliminate waste, and strengthen long-term sustainability.

Growth - Embracing innovation, lifelong learning, continuous improvement, and collaboration to expand access, improve services, and meet the changing healthcare needs of our region.

Every role at CRHC—whether clinical or non-clinical—directly contributes to advancing exceptional care through teamwork, compassion, accountability, and service excellence.

Requirements

STRATEGIC EXPECTATIONS

In addition to the responsibilities listed within this job description, every employee is expected to:

• Support CRHC's Mission, Vision, Purpose, Strategic Path, and Core Values.
• Participate in quality improvement and patient safety initiatives.
• Promote an outstanding patient and family experience.
• Demonstrate fiscal responsibility and stewardship of organizational resources.
• Embrace innovation and continuous improvement.
• Maintain compliance with all regulatory, accreditation, and organizational requirements.
• Represent Clarinda Regional Health Center professionally within the community.

Position Summary

The Coordinator of Rehabilitation Services serves as the administrative cornerstone of the Rehabilitation Department by supporting Physical Therapy, Occupational Therapy, Speech Therapy, Cardiac Rehabilitation, Pulmonary Rehabilitation, and related services.

This position plays a critical role in advancing patient access, supporting efficient clinical operations, optimizing reimbursement, improving patient satisfaction, and helping patients receive exceptional rehabilitation services from referral through discharge.

Every interaction is an opportunity to strengthen trust, improve the patient experience, and support CRHC's commitment to Advancing Exceptional Care.

How This Position Supports Our Strategic Path

• Safety & Quality: Accurate scheduling, documentation, compliance, and safe patient transitions.
• Trust: Professional communication that builds confidence.
• People: Collaboration and outstanding service to patients, families, providers, and coworkers.
• Stewardship: Optimize productivity, reduce denials, and protect resources.
• Growth: Support innovation and continuous improvement.

What Success Looks Like at CRHC

• Put patients first.
• Demonstrate ownership and accountability.
• Solve problems proactively.
• Communicate respectfully.
• Work collaboratively.
• Continuously improve.
• Live the CARE Values every day.

QUALIFICATIONS:

Education and/or Experience

• High School Diploma or GED required .
• Associate's or Bachelor's Degree in Business , Healthcare Administration, or related field preferred.
• One year of healthcare, scheduling, insurance verification, or customer service experience preferred.
• Medical terminology and EMR experience preferred.

Coordinate daily schedules for Physical Therapy, Occupational Therapy, Speech Therapy, Cardiac Rehabilitation, Pulmonary Rehabilitation, and other rehabilitation services.

Schedule new evaluations, follow-up appointments, and recurring treatment visits according to therapist availability and plan of care.

Maintain provider schedules to maximize efficiency while ensuring timely patient access.

Contact patients regarding appointment reminders, cancellations, rescheduling, and waitlist opportunities.

Coordinate referrals between providers and rehabilitation clinicians.

Insurance Verification & Patient Financial Counseling

Verify insurance eligibility, benefits, authorization requirements, visit limitations, deductibles, copayments, and coinsurance prior to initiation of services.

Educate patients regarding therapy insurance benefits, expected financial responsibility , authorization limitations, and payment options.

Communicate insurance-related concerns with patients in a professional, compassionate, and confidential manner.

Collect copayments and other patient payments in accordance with CRHC policies.

Maintain accurate documentation of insurance benefit information within the electronic medical record.

Prior Authorization Management

Obtain initial prior authorizations for rehabilitation services from commercial, Medicare Advantage, Medicaid Managed Care, Workers' Compensation, and other third-party payers.

Monitor authorized visit utilization and initiate requests for additional visits when medically necessary.

Coordinate with therapists to obtain required clinical documentation supporting authorization requests.

Track authorization expiration dates and approved visit counts to minimize preventable claim denials.

Communicate authorization status with therapists, providers, patients, and insurance companies.

Referral & Order Management

Receive, review, and process physician referrals and therapy orders for completeness and accuracy.

Obtain updated physician orders, certifications, and signatures as required .

Maintain compliance with payer and regulatory documentation requirements.

Coordinate communication with referring providers regarding missing or incomplete documentation.

Administrative Office Operations

Answer incoming telephone calls professionally and direct inquiries appropriately.

Greet patients and visitors while providing exceptional customer service.

Manage incoming and outgoing faxes, scanning, indexing, and electronic document management.

Maintain department email communications and administrative correspondence.

Prepare, organize, and maintain patient records and department documentation.

Assist with departmental filing, supply ordering, and inventory management.

Monitor work queues within the electronic medical record to ensure timely completion of administrative tasks.

Communication & Coordination

Serve as the primary administrative liaison between patients, rehabilitation staff, providers, insurance companies, and other hospital departments.

Communicate scheduling changes and operational updates to rehabilitation staff.

Assist therapists with administrative tasks that support efficient patient care delivery.

Escalate insurance, scheduling, or operational concerns to department leadership when appropriate .

Revenue Cycle Support

Assist in reducing preventable authorization and registration-related claim denials through accurate insurance verification and documentation.

Ensure demographic, insurance, and payer information remains current.

Support departmental productivity through efficient patient scheduling and management of cancellations.

Collaborate with Patient Financial Services regarding billing concerns when appropriate .

Compliance & Confidentiality

Maintain compliance with HIPAA, Medicare, Medicaid, payer requirements, and CRHC policies.

Protect patient confidentiality in all communications and documentation.

Demonstrate professionalism and ethical conduct in all interactions.

Quality Program Participation

Actively participates in CRHC’s Quality Program, committees, performance improvement initiatives, and operational support activities.

Demonstrates a commitment to Quality Improvement (QI) practices.

Regularly attends Department huddles.

Completes tasks as outlined on the Department Huddle Board.

Other Responsibilities

Performs additional duties as assigned to support the strategic initiatives of CRHC.

Performance Expectations

Performance is evaluated on patient satisfaction, scheduling accuracy, authorization timeliness, revenue cycle support, quality participation, teamwork, professionalism, attendance, continuous improvement, CARE Values, and contributions to CRHC's Strategic Path.

Every employee is expected to demonstrate integrity, accountability, teamwork, innovation, stewardship, professionalism, and a commitment to strengthening CRHC's culture.

Summary

WORK SCHEDULE & SHIFT REQUIREMENTS:

The facility operates 24/7; however, work schedules may vary based on departmental needs to ensure the highest standard of patient care and operational efficiency. Flexibility will be expected.

Eligible for shift differentialswhere applicable.

Position is classified as non-exempt and eligible for overtime in accordance with labor laws.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

This position involves a combination of physical activities necessary to perform essential job functions effectively. The employee should be able to:

• Sit, stand, and walk for varying lengths of time throughout the workday.
• Lift, push, pull, or carry light to moderate loads, with assistance available for heavier items.
• Use fine motor skills , including grasping, reaching, and handling equipment or materials as needed.
• Perform routine movements , such as typing, writing, or handling supplies.
• Bend, stoop, kneel, or crouch occasionally for job-related tasks.
• See and hear well enough to read documents, operate equipment, and communicate effectively.
• Work in a dynamic environment , adapting to occasional changes in pace or setting.

Reasonable accommodations will be considered to support individuals in performing essential job functions.