Coordinator, Registrar Systems & Operations

Cleveland State University; Cleveland (OH); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Cleveland State University is seeking an administrative professional to coordinate operational workflows within the Registrar’s Office and to support the administration of Registrar’s Office information systems, databases, workflow applications, and document management systems. The role involves system processing, troubleshooting, reporting, testing, and process improvement activities at Main Campus.

The successful candidate will contribute to data integrity, accurate records, and efficient

Qualifications

• Bachelor’s degree required; related work experience may substitute for education.
• Progressively responsible experience in admin/operational roles, including coordinating business processes and data management.

Responsibilities

• Coordinate operational workflows across Registrar’s Office.
• Provide cross-functional operational support and assist with information systems administration.
• Support processing, troubleshooting, reporting, testing, and process improvement activities.

Skills

Knowledge of administrative processes

Knowledge of business systems

Written and verbal communication

Organizational skills

Attention to detail

Team collaboration

Ability to learn systems and processes

Curriculum management knowledge

Customer service orientation

Microsoft Office proficiency

Education

Bachelor’s degree in business administration / information systems / related field

Master’s degree preferred in related field

Tools

Student information systems

ERP systems

Document management systems

Workflow applications

Job description

Cleveland State University
Engaged Learning

Posting Category

Posting Category Administrative and Professional

Salary Grade

Salary Grade 05

Salary Plan

Salary Plan Professional Staff - SEIU

Hiring Range /Pay Rate

Department

Department Registrar's Office

Department Description

Position Location

Position Location Main Campus

FTE

FTE 1.00

Job Summary

Coordinates operational workflows across multiple functional areas within the Registrar’s Office. Provides cross-functional operational support and assists with the administration of Registrar’s Office information systems, databases, workflow applications, and document management systems. Supports system processing, troubleshooting, reporting, testing, and process improvement activities. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s degree, preferably in business administration, information systems, higher education administration, public administration, organizational management, computer information systems, or a related field.
• Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (4) years of related work experience can be eligible to apply.
• Progressively responsible experience in administrative, operational, or systems-related functions, including experience coordinating business processes, managing workflows, supporting information systems or databases, resolving operational issues, or maintaining accurate records and data.

Preferred Qualifications

• Master’s degree, preferably in higher education, business administration, communication, information systems, or a related field.
• Experience with Registrar’s Office or comparable administrative processing functions such as records maintenance, class scheduling, graduation processing, and degree audit, curriculum management, or catalog maintenance.
• Experience with student administration systems, enterprise resource planning systems, or comparable business applications.
• Experience troubleshooting operations, system, workflow, or data-related issues.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of administrative and operational processes, including workflow coordination, task management, process controls, and service delivery.
• Knowledge of business systems, databases, workflow applications, and document management systems.
• Strong written and verbal communication skills, organizational skills, and decision-making abilities.
• Excellent organizational and analytical skills with a high-level ability to pay attention to details.
• Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans.
• Ability to learn and apply complex administrative processes, policies, procedures, and information systems.
• Ability to learn curriculum management and catalog systems.
• Ability to provide strong customer service orientation.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint and web-based systems.

Requisition Number

Requisition Number PT0703970S

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting 06/30/2027

Advertising Copy

Full Time/Part Time

Full Time/Part Time Full Time

Posted Date

Posted Date 10/02/2026

Close Date/Application Deadline

Open Until Filled Yes

Review Begins

Review Begins 10/12/2026

Tentative Start Date