Coordinator, Patient Support Services - Bayland Clinic

Baylor College of Medicine; Texas; On-site; USD 39,000 - 48,000; Full time

Job summary

The Baylor Teen Health Clinic at Baylor College of Medicine is seeking a Coordinator, Patient Support Services for Bayland Clinic. This onsite role coordinates patient appointments, enrollment paperwork, and basic office duties in a busy, patient-centered setting.

You will greet patients, verify information, manage schedules (including telemedicine), and support front-desk operations while ensuring compliance with state and federal guidelines.

Qualifications

• High school diploma or GED required.
• Two years of relevant experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet, orient and answer patients' questions.
• Record patient arrival in Practice Suite and schedule follow-ups.
• Act as front-line representative and maintain reports to support operations.
• Manage multiple tasks and deadlines using organizational skills.
• Enter information into databases and track patient demographics.
• Perform other duties as assigned.

Skills

Spanish bilingual

MS Office

Windows

Internet

Education

High School Diploma/GED

Tools

MS Office

Windows

Internet

Job description

Coordinator, Patient Support Services - Bayland Clinic

Division: Baylor Population Program

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $39,150 - $47,500

FLSA Status: Nonexempt

Work Schedule: See Job Posting

Summary

Performs traditional office duties and skills. Schedules and coordinates patient appointments and visits, including telemedicine. Prepares and maintains daily appointment schedules and collects necessary patient information. and completes documentation, applications and eligibility. Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines. The coordinator will perform these and other office functions as necessary to meet departmental goals.

Work Schedule:

• Monday: 8:00am - 4:30pm
• Tuesday: 8:00am - 4:30pm
• Wednesday: 8:00am - 4:30pm
• Thursday: 8:00am - 6:30pm
• Friday: 8:00am - 2:30pm
• Required to work the first 2 Saturdays of the month from 9:00am - 2:30pm
• The first two mondays of the month are off.

Work Location: Bayland Clinic; 6400 Bissonnett St. Houston, TX 77074. Candidates must be willing to travel to different clinic locations as needed. The Bayland Clinic offers free parking.

The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-26. Services We Provide: Comprehensive Exams (Male & Female), Gynecological services, Birth control and family planning, Sexually transmitted disease screening and treatment, Primary healthcare, Immunizations and HIV/AIDS education and screening.

Job Duties

• Duties include patient interaction, customer service and basic office skills.
• Greet, orient and answer patients' questions.
• Record patient arrival in Practice Suite and and make followup appointments as required.
• Act as a front line representative, record and maintain reports and data to support operational activities.
• Must manage multiple task and deadlines using organizational skills.
• Will be responsible for entering additional information into other databases, and tracking patient demographic information.
• Perform other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications and Skills

• Bilingual in Spanish.
• Proficiency in Windows, MS Office applications, and the Internet.
• Excellent verbal/written communication skills.
• Ability to manage multiple tasks and deadlines using organizational skills.
• Ability to make independent decisions while exercising good judgment.
• Excellent customer service skills.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.