Coordinator, Patient Support Services

Baylor College of Medicine; Houston (TX); On-site; USD 39,000 - 46,000; Full time

Job summary

The Baylor College of Medicine Ophthalmology Department is seeking a Coordinator, Patient Support Services at the Alkek Eye Center in Houston. This onsite role focuses on optimizing clinical flow by scheduling surgical and medical procedures and coordinating patient communication.

The ideal candidate will multi-task in a fast-paced clinic, demonstrate attention to detail, and provide excellent customer service while supporting physicians and staff.

Qualifications

• Two years of relevant experience.
• Experience in a medical setting preferred.
• Familiarity with EPIC is advantageous.

Responsibilities

• Delivers comprehensive patient support tailored to surgical requirements.
• Facilitates seamless patient communication to coordinate surgical and medical procedures.
• Orchestrates all surgical appointments, including pre-op, surgery, post-op and follow-up.
• Records patient phone encounters in EPIC with accuracy.
• Documents orders and physician instructions to ensure accuracy.
• Reviews referral data and closes referral loops efficiently.
• Performs other duties as assigned.

Skills

Attention to detail

Customer service

Oral communication

Written communication

Education

High school diploma or GED

Tools

EPIC

Job description

Job Title: Coordinator, Patient Support Services

Division: Ophthalmology

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $39,150 - $46,059

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Department of Ophthalmology and the Cullen Eye Institute provide educational programs for ophthalmology residents and fellows, medical and graduate students, research scientists, and practicing ophthalmologists; support research in the structure, function and diseases of the eye and the visual system; offer the highest quality eye care available; and sponsor public programs for prevention of eye disease and injury. Physicians at the Alkek Eye Center and at Baylor Vision are improving patients' vision and advancing the treatment of eye disease and disorders. We offer exceptional clinical and surgical care, innovative, advanced treatment options based on the latest research, and state-of-the-art facilities and equipment. We invite you to learn more about our nationally and internationally recognized physicians and our cutting-edge translational research.

The Department of Ophthalmology at Baylor College of Medicine has an opening for a Coordinator, Patient Support Services at their medical center location. The Alkek Eye Center is located within the Lee and Joe Jamail Specialty Care Center building situated on the McNair campus. It is a large, high volume clinical practice offering all eye services from licensed Optometrists and Ophthalmologists in all ophthalmic sub-specialties.

The Coordinator, Patient Support Services is a clinical position that will work closely with the physicians, medical staff, and patients to assist in optimizing clinical flow by scheduling surgical and other medical procedures. Individuals must be able to multi-task in a fast paced, high volume medical environment. An ideal candidate’s skill set should include, but is not limited to attention detail, customer service, and ability to communicate orally and written.

Job Duties

• Delivers comprehensive patient support tailored to surgical requirements.
• Facilitates seamless patient communication to coordinate surgical and medical procedures. This encompasses providing detailed procedural instructions, liaising with caregivers, offering hotel and transportation recommendations, educating on medications, securing medical clearances, and accurately entering information across various systems.
• Orchestrates all surgical appointments, including pre-op, the surgical procedure itself, post-op, and follow-up ensuring a smooth and coordinated patient experience.
• Meticulously records patient phone encounters in EPIC, ensuring accurate and comprehensive documentation.
• Diligently documents all orders and physician instructions to ensure accuracy and compliance.
• Thoroughly reviews referral data, ensuring all referral loops are efficiently and properly closed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications and Skills

• Experience in a medical setting.
• EPIC Experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.