Coordinator, Patient Services

NeighborHealth; Boston (MA); On-site; USD 29,000 - 44,000; Full time

Job summary

NeighborHealth in Boston is seeking a dedicated Patient Services Coordinator to support new patient PCP assignment, registration, and insurance enrollment. You will screen and interview patients for eligibility across MassHealth, Health Connector, and related programs, ensuring accurate EPIC data entry and timely processing of applications.

The role requires bilingual Spanish/English, strong organizational and communication skills, and a commitment to equitable access.

Qualifications

• HS Diploma or GED required.
• Bilingual fluency Spanish/English required.
• Experience with government-sponsored health insurance programs preferred.

Responsibilities

• Processes applications to obtain or maintain eligibility for health coverage programs (MassHealth, Health Connector, etc.).
• Assist seniors and disabled patients with enrollment into prescription coverage and Medicare Part D when applicable.
• Assess and screen patients for likely eligibility and ensure accurate data in EPIC.
• Complete and submit eligibility applications; interface with state systems and update enrollment data in EPIC.

Skills

Bilingual Spanish/English

Customer Service

Organization

Communication

Time Management

Education

HS Diploma/GED

Job description

## Coordinator, Patient ServicesApplylocations: East Bostontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0007138**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!**As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!**Current Employees of** **NeighborHealth**- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.**Time Type:**Full time**Department:**Patient Services**All Locations:**79 Paris Street**Position Summary:**The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.Essential Duties and Responsibilities:* Processes applications for actual and potential patients of NeighborHealth to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan.* Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.* Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.* Thoroughly and concisely completes applications for eligibility in a timely manner.* Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received.* Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .* Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.Qualifications and Requirements:* HS Diploma/GED.* Bilingual fluency Spanish/English required.* Mass Health Experience is preferred.* Demonstrated understanding of all government sponsored health insurance programs* Previous Customer Service work or volunteer experience required.* Demonstrated excellent organizational, communication, and time management skills.* Exceptional judgment, initiative, and leadership skills.* Demonstrated ability to promote a team environment with proven successful outcomesPay Range:Starts at $21.51 up to $32.26 based on experience**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request