Coordinator, Patient Financial Services Operations

HealthPartners; Minneapolis (MN); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Job summary

HealthPartners is hiring a Patient Financial Services Operations Coordinator to support revenue cycle operations through workflow optimization, system build support, and regulatory and payer research. This remote, 1.0 FTE role partners with leadership and frontline teams to advance compliant processes and improve operational performance across service areas.

Ideal candidates have a Bachelor's degree in Healthcare Management or related field, or five years of healthcare experience.

Qualifications

• Education, Experience or Equivalent Combination: Bachelor's degree or five years healthcare experience in related fields.
• Knowledge, Skills, and Abilities: Project Management, coordination of resources, timelines and deliverables.
• Technical Proficiency: Advanced use of Microsoft Office Suite to support reporting, analysis, and communication.
• Self-motivated with ability to work independently and drive process improvements.
• Analytical & Results-Oriented with focus on measurable outcomes in patient financial operations.
• Multitasking & Time Management to manage multiple priorities and deadlines.
• Organizational Excellence to prioritize workload and streamline processes.
• Communication Skills to present complex financial information clearly.

Responsibilities

• Supports revenue cycle operations through workflow optimization and system build support.
• Manages operational documentation and regulatory/payer research.
• Collaborates with leadership, frontline teams and Compliance to strengthen performance across service areas.

Education

Bachelor's degree in Healthcare Management, Business/Finance Administration, or related field

In lieu of a degree, five (5) years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis

Project Management

Analytical & Results-Oriented

Multitasking & Time Management

Organizational Excellence

Communication Skills

Interpersonal skills

Tools

Microsoft Office Suite (Outlook, Word, Excel, Visio, Teams, PowerPoint)

Job description

Coordinator, Patient Financial Services Operations

HealthPartners is looking to hire a Patient Financial Services Operations Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Patient Financial Services Operations Coordinator plays a key role in supporting revenue cycle operations through workflow optimization, system build support, operational documentation management, and regulatory and payer research. In partnership with leadership, frontline teams, and Compliance, this role advances efficient, compliant processes and supports initiatives designed to strengthen operational performance across all service areas.

Work Schedule:

Remote; 1.0 FTE/40 hours weekly - 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30 p.m.

Required Qualifications:

Education, Experience or Equivalent Combination:

• Bachelor's degree in Healthcare Management, Business/Finance Administration, or related field.
• Minimum of two (2) years of recent healthcare experience in areas such as care delivery, revenue cycle, financial analysis, or related functions.
• In lieu of a degree, five (5) years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.

Knowledge, Skills, and Abilities:

• Project Management
  • Demonstrated ability to lead and manage small to medium-scale initiatives within patient financial services.
  • Skilled in coordinating resources, timelines, and deliverables to achieve operational and financial objectives.
• Technical Proficiency
  • Advanced use of Microsoft Office Suite (Outlook, Word, Excel, Visio, Teams, PowerPoint) and comparable applications to support reporting, analysis, and communication.
• Self-motivated with the ability to work independently, take initiative, and drive process improvements in a dynamic healthcare environment.
• Analytical & Results-Oriented
  • Strong critical thinking and problem-solving skills with a focus on achieving measurable outcomes in patient financial operations.
  • Ability to identify inefficiencies and recommend solutions that enhance revenue cycle performance.
• Multitasking & Time Management
  • Proven capacity to manage multiple priorities and deliverables simultaneously while meeting strict deadlines.
  • Skilled at balancing competing operational and financial demands.
• Organizational Excellence
  • Exceptional organizational skills with the ability to prioritize workload and streamline processes for efficiency.
• Communication Skills
  • Effective and accurate written and verbal communication skills, with the ability to present complex financial and operational information clearly to diverse stakeholders.
• Strong interpersonal skills with a focus on patient-centered service, collaboration, and teamwork.
• Professional attitude with commitment to fostering a positive and productive work environment.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Bachelor's degree in Healthcare Management, Business/Finance Administration, or related field.
• In lieu of a degree, six (6) or more years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.
• Minimum of two (2) years of working knowledge and hands-on experience with HealthPartners software and/or healthcare systems, including Epic modules (Cadence, Prelude, Resolute), OnBase, or comparable applications.

Licensure/ Registration/ Certification:

• Healthcare Financial Management Association (HFMA) - Certified Revenue Cycle Representative (CRCR) credential strongly preferred, demonstrating expertise in revenue cycle operations and financial management practices.

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!