Coordinator, Patient Financial Services Operations

Regions Hospital; Minnesota; Remote; USD 65,000 - 85,000; Full time

Job summary

HealthPartners seeks a Patient Financial Services Operations Coordinator to strengthen revenue cycle operations through workflow optimization, system build support, and regulatory research. You will partner with leadership, frontline teams and Compliance to advance compliant, efficient processes across service areas.

This remote, full-time role requires a bachelor’s in a healthcare-related field and experience in revenue cycle or financial analysis.

Qualifications

• Bachelor’s degree in Healthcare Management, Business/Finance Administration, or related field.
• Minimum of two (2) years of healthcare revenue cycle experience or related functions.
• In lieu of a degree, five (5) years of healthcare billing/revenue cycle experience may be considered.

Responsibilities

• Support revenue cycle operations through workflow optimization and system builds.
• Manage operational documentation and regulatory/payer research.
• Collaborate with leadership, frontline teams, and Compliance to improve processes.

Skills

Project Management

Technical Proficiency

Independent & Proactive Work Style

Analytical & Results-Oriented

Multitasking & Time Management

Organizational Excellence

Communication Skills

Customer Service & Team Collaboration

Education

Bachelor’s degree in Healthcare Management, Business/Finance Administration, or related field

Five (5) years healthcare billing / revenue cycle experience (in lieu of degree)

Tools

Epic Cadence/Prelude/Resolute

OnBase

HealthPartners software

Job description

Job Description

HealthPartners is looking to hire a Patient Financial Services Operations Coordinator to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

HealthPartners is looking to hire a Patient Financial Services Operations Coordinator to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The Patient Financial Services Operations Coordinator plays a key role in supporting revenue cycle operations through workflow optimization, system build support, operational documentation management, and regulatory and payer research. In partnership with leadership, frontline teams, and Compliance, this role advances efficient, compliant processes and supports initiatives designed to strengthen operational performance across all service areas.

Work Schedule

Remote; 1.0 FTE/40 hours weekly - 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30 p.m.

Required Qualifications

Education, Experience or Equivalent Combination:

• Bachelor’s degree in Healthcare Management, Business/Finance Administration, or related field.
• Minimum of two (2) years of recent healthcare experience in areas such as care delivery, revenue cycle, financial analysis, or related functions.
• In lieu of a degree, five (5) years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.

Knowledge, Skills, And Abilities

• Project Management
  • Demonstrated ability to lead and manage small to medium-scale initiatives within patient financial services.
  • Skilled in coordinating resources, timelines, and deliverables to achieve operational and financial objectives.
• Technical Proficiency
  • Advanced use of Microsoft Office Suite (Outlook, Word, Excel, Visio, Teams, PowerPoint) and comparable applications to support reporting, analysis, and communication.
• Independent & Proactive Work Style
  • Self-motivated with the ability to work independently, take initiative, and drive process improvements in a dynamic healthcare environment.
• Analytical & Results-Oriented
  • Strong critical thinking and problem-solving skills with a focus on achieving measurable outcomes in patient financial operations.
  • Ability to identify inefficiencies and recommend solutions that enhance revenue cycle performance.
• Multitasking & Time Management
  • Proven capacity to manage multiple priorities and deliverables simultaneously while meeting strict deadlines.
  • Skilled at balancing competing operational and financial demands.
• Organizational Excellence
  • Exceptional organizational skills with the ability to prioritize workload and streamline processes for efficiency.
• Communication Skills
  • Effective and accurate written and verbal communication skills, with the ability to present complex financial and operational information clearly to diverse stakeholders.
• Customer Service & Team Collaboration
  • Strong interpersonal skills with a focus on patient-centered service, collaboration, and teamwork.
  • Professional attitude with commitment to fostering a positive and productive work environment.

Preferred Qualifications

Education, Experience or Equivalent Combination:

• Bachelor’s degree in Healthcare Management, Business/Finance Administration, or related field.
• In lieu of a degree, six (6) or more years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.
• Minimum of two (2) years of working knowledge and hands-on experience with HealthPartners software and/or healthcare systems, including Epic modules (Cadence, Prelude, Resolute), OnBase, or comparable applications.

Licensure/ Registration/ Certification

• Healthcare Financial Management Association (HFMA) – Certified Revenue Cycle Representative (CRCR) credential strongly preferred, demonstrating expertise in revenue cycle operations and financial management practices.

Benefits

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!