Coordinator, Patient Access Services

Emory Healthcare; Atlanta (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Emory Healthcare is seeking a Coordinator, Patient Access Services to lead training and coordination for patient access teams across Emory Hospitals. The role requires coordinating workflows, ensuring timely registrations, and communicating financial policies to patients.

The candidate should have a high school diploma, healthcare or related experience, and familiarity with payer processes and medical terminology.

Qualifications

• High school diploma or equivalent.
• Three years healthcare, customer services or related job experience preferred.
• Knowledge of Medicare, Medicaid, and other commercial payers preferred.
• Certifications preferred: CHAA, CFC and CPAR. Associate or bachelor degree may be accepted in lieu of certification.
• Typing skills with a minimum of 35 wpm; familiarity with medical terminology, ICD-9/10 and CPT-4 basics; strong communication and leadership abilities.

Responsibilities

• Coordinate, communicate, and train patient access teams for Emory Hospitals.
• Define duties, assign work, monitor progress and ensure timely completion.
• Provide ongoing performance feedback and assist with departmental workflow.
• Obtain demographic and insurance information for preregistration/registration.
• Explain hospital financial policies and assist with financial counseling where needed.
• Cross-train in other Access Departments and facilities; monitor reports and trends.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High school diploma or equivalent

Job description

Benefits

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be . We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs
• And more

Job Description

• The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
• Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times.
• Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution. Serves as point person for employee questions. Coordinates and/or leads team huddles, meetings and coordinates workflow. Reviews and monitors reports and identifies trends.
• Obtains demographic and insurance information for preregistration/registration on all patients.
• Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self-pay accounts, co-pay and deductibles. Documents financial arrangements. Schedules procedures/follow up appointments.
• Ensures and reviews all demographic data for hospital visits. Cross-trains in other Access Departments and Facilities. Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Provides patients with exam information.
• Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments. Position requires self-motivated individual who can handle high patient volumes and fast pace.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Maintains knowledge of departmental applications and other systems utilized by Patient Access.
• Works cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments.
• In addition, the Coordinator, Patient Access Services is responsible for knowing/doing all aspects of the Patient Access Representative job duties. Performs other duties as required.

Minimum Qualifications

• High school diploma or equivalent.
• Three years healthcare, customer services or related job experience preferred. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative). Associate or bachelor degree may be accepted in lieu of certification requirements. Typing skills with a minimum of 35 wpm, have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Please note that one week's advance notice is preferred.