Patient Access Representative

Emory Healthcare; Johns (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Emory Healthcare in Alabama is seeking a Patient Access Rep II to support front-end registration from pre-registration through discharge. You will verify insurance, collect payments, and ensure compliance with policies and regulatory standards.

You will contact patients to pre-register or confirm appointments, prioritize tasks for optimal reimbursement, and identify those needing financial counseling. This role emphasizes clear communication, accuracy, and a customer-service mindset in a

Qualifications

• Experience in front-end patient registration and coordination.
• Ability to verify patient insurance and explain requirements.
• Ensures registrations comply with policies and regulatory standards.
• Calls patients to pre-register or confirm appointments.
• Prioritize tasks to maximize reimbursement and minimize financial risk.
• Inform patients of financial liability and collect payments.
• Identify patients needing financial counseling.

Responsibilities

• Assist in the coordination of front-end patient registration activities from pre-registration through discharge.
• Verify patient insurance and ensure requirements are met.
• Accurately completes patient registrations per protocols, standards, and regulatory compliance.
• Calls patients to pre-register or confirm appointments.
• Prioritize work for optimal reimbursement and to minimize financial risk to patient and hospital.
• Inform patients of financial liability and collect liability due.
• Identify patients who require early financial counseling intervention.

Skills

Customer service

Insurance verification

Communication skills

Job description

Overview

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, leadership programs

• And more

Description

RESPONSIBILITIES:

• A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
• The representative will ensure patient insurance verification is accomplished and all requirements are met.
• Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies.
• Calls patients to pre-register or confirm appointments.
• A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital.
• Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
• Identifies patients who require early financial counseling intervention.