Coordinator, P2P Appeals

CorroHealth Inc; Town of Texas (WI); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k matching program

PTO: 80 hours accrued, annually

9 paid holidays

Tuition reimbursement

Job summary

CorroHealth Inc. is seeking a Coordinator, P2P Appeals for a remote US-based role.

The position focuses on coordinating Peer to Peer calls with medical directors, calling payers, and documenting information in our proprietary system while supporting multiple departmental processes. Ideal candidates will have strong phone communication skills, experience in call centers, and familiarity with denial processes across Medicare, Medicaid, and commercial lines.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Call center experience preferred.
• Understanding of denials processes for Medicare/Medicaid/Commercial lines a plus.
• Prior experience accessing hospital EMR’s and payer portals preferred.
• Proficient in MS Word and Excel; able to use formulas and manage worksheets.

Responsibilities

• Consult with payers by phone to coordinate Peer to Peer calls with CorroHealth Medical Directors.
• Document payer call details in CorroHealth system and update multiple databases.
• Enter and track account status across databases; provide case entry and appeals support.
• Collaborate within a team while working independently in a fast-paced environment.
• Perform additional duties as assigned.

Skills

Communication

Verbal communication

Written communication

Detail orientation

Multi-tasking

Team player

HIPAA compliance

Education

High School Diploma

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Job description

About Us:Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.JOB SUMMARY:Corro Clinical, a division of CorroHealth, is an innovative, rapidly growing physician-led organization that helps hospitals improve financial performance by benchmarking hospital performance by payer and functional area, identifying sources of lost revenue or risk, creating, and implementing operational solutions to address the issues uncovered, and monitoring ongoing results. The company has a vibrant culture that strives to promote a positive work-life balance while allowing professionals to utilize their skills in an environment that positively impacts healthcare.ESSENTIAL DUTIES AND RESPONSIBILITIES:Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.This is a REMOTE position. Within US only.About this position:Title: Coordinator, P2P AppealsLocation: Remote (Within US Only) equipment providedRequired Schedule: Monday - Friday, 11:00 AM - 8:00 PM ESTEssential Functions:You will be on the phone approximately 90% of the day.Call payers to schedule Peer to Peer calls with CorroHealth Medical DirectorsCall payers on cases that are past Peer to Peer scheduled time frame.Document information from payer call in CorroHealth proprietary system.Enter account status into multiple databases.Support various functions within the department such as case entry support, Peer to Peer support, and appeals support.You will work independently but must also be able to collaborate and work within a team setting.Perform other duties as assigned.Skills Required:Must love communicating with others over the phone.Strong verbal and written communication skills. Will need to articulate to payors what is needed and be able to quickly document any relevant information that is obtained.Detail-oriented. This position requires the ability to multi-task, work on multiple screens and programs at a time, so must be able to toggle back and forth and keep everything organized.You will be working to solve issues, so someone who likes to problem solve, seeks resolution and likes to take initiative will be a great fit!Works independently but is a team player.Able to work in a fast-paced environment.Required to keep all client and sensitive information confidential.Strict adherence to HIPAA/HITECH complianceEducation/Experience Required:High School Diploma or equivalent required. Bachelor’s degree preferred.Call center experienced preferred.Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care product lines, a plusPrior experience of accessing hospital EMR’s and Payer Portals preferred.Proficient in MS Word and Excel.In excel you must be able to open a spreadsheet, utilize formulas such as adding, subtracting, multiplying. You should be able to copy in past in cells as well as create multiple worksheets within a workbook.Accurate keyboard skills. You should be able to type a minimum of 30wpm.What we offer:Competitive Hourly salaryMedical/Dental/Vision InsuranceEquipment provided401k matching programPTO: 80 hours accrued, annually9 paid holidaysTuition reimbursementProfessional growth and more!PHYSICAL DEMANDS:Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.