Coordinator Operations

JetBlue; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Coordinator for Station Operations. This role is essential for ensuring smooth airport operations, requiring quick thinking and strong communication skills. You'll be responsible for coordinating aircraft movement, managing ramp control, and liaising with various departments to ensure on-time flight departures. The position offers a dynamic work environment with opportunities for growth and development. If you thrive in fast-paced settings and are passionate about aviation, this is the perfect opportunity for you.

Benefits

Healthcare

401(k)

Stock purchase

Disability insurance

Life insurance

Travel perks

Qualifications

• One year of JetBlue or airline experience required.
• Ability to work independently and in a team setting.

Responsibilities

• Coordinate aircraft movement and manage ramp control.
• Monitor flight schedules and communicate vital information.

Skills

Microsoft Office Suite

Strong communication skills

Ability to multi-task

Attention to detail

Education

High School Diploma or GED

Tools

Radio communications console

Ramp side cameras

Job description

Position Title: Coordinator Station Operations

Position Summary

The Coordinator Station Operations is responsible for all facets of station coordination and communication. The role requires quick thinking and comprehensive knowledge of station operations. The Coordinator must demonstrate a strong commitment to satisfying internal customers, including Flight, Inflight, Airports, Ground Operations, Maintenance, business partners, and System Operations.

Essential Responsibilities

1. Manage ramp control (if applicable) by coordinating aircraft movement with Aircraft Ground Reposition (AGR), other airlines, and the FAA tower.
2. Accept in-range calls and communicate information/requests via radio or other means to all departments.
3. Obtain and relay fuel loads to business partners.
4. Monitor Sabre Interact, Movement Control, Flight Explorer, and other programs to support on-time flight departures.
5. Communicate crucial information to System Operations and all departments.
6. Monitor and report connection issues, payload restrictions, customer disturbances, and abnormalities.
7. Update information in Movement Control and Flight Information Display Screens.
8. Analyze and determine root causes of flight delays, entering delay codes/comments.
9. Manage irregular operations.
10. Coordinate facility maintenance and security communications.
11. Update Field Conditions Reports throughout the day.
12. Collect data for billing purposes.
13. Perform other duties as assigned.

Minimum Experience and Qualifications

1. High School Diploma or GED.
2. At least 18 years old.
3. One year of JetBlue or airline experience.
4. Ability to work all shifts, including weekends, holidays, and irregular operations.
5. Proficiency in Microsoft Office Suite.
6. Strong communication skills.
7. Ability to multi-task and prioritize.
8. Ability to work independently and in a team.
9. Excellent attention to detail.
10. Ability to learn new technology and systems.
11. Valid Driver's License and acceptable driving record may be required depending on location.
12. Ability to obtain and maintain U.S. Customs Clearance if applicable.
13. Valid SIDA Badge.
14. Availability for overnight travel (10%).
15. Pre-employment drug test clearance.
16. Legal eligibility to work in the country of employment.
17. Authorization to work in the U.S. (no visa sponsorship).
18. Internal candidates must maintain good attendance, performance, and safety records.

Preferred Experience and Qualifications

1. Prior operations department experience.
2. Familiarity with weather reading.
3. Highly organized and focused.

Crewmember Expectations:

1. Regular attendance and punctuality.
2. Flexibility to work short-notice shifts.
3. Maintain a professional appearance (uniform compliance).
4. Assist with aircraft cleaning when possible.
5. Align with JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
6. Promote safety and report hazards or incidents.
7. Adhere to applicable laws, regulations, and policies.
8. Support JetBlue's safety performance metrics.
9. Note: Use of automated tools during interviews disqualifies candidates.

Equipment:

• Computer and office equipment.
• Radio communications console.
• Ramp side cameras.

Work Environment:

• Office and airport environments.
• Subject to weather and noise levels.
• Shift work and irregular hours.

Physical Effort:

• Generally sedentary; up to 10 pounds occasionally.

Compensation:

• Starting at $19.95/hour plus a $1.50/hour premium. Benefits include healthcare, 401(k), stock purchase, disability, life insurance, and travel perks.