Coordinator, Online Quality (Full-Time)

Milwaukee-Area-Technical-College; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Milwaukee Area Technical College (MATC) seeks a Coordinator, Online Quality to lead online instruction quality, RSI compliance, and accreditation support. This role analyzes LMS data, oversees quality reviews, and guides faculty and program deans to improve course design and delivery.

Reporting to the Manager, Online Learning, the coordinator partners with instructional designers, IT, and library services to strengthen MATC's online learning ecosystem and ensure adherence to state and

Qualifications

• Bachelor’s degree or higher in education, instructional design, educational technology, higher education administration, or a closely related field.
• At least three years of progressive experience in learning management systems.

Responsibilities

• Lead quality reviews and ensure RSI compliance across online courses.
• Monitor course readiness, documentation, dashboards, and reporting for leadership.
• Analyze learning analytics to inform improvements and compliance.
• Collaborate with faculty, instructional designers, and IT to support accreditation.
• Develop micro-learning and professional development to improve instructional quality.

Skills

Quality assurance

Data analysis

LMS analytics

Blackboard

Stakeholder collaboration

Education

Bachelor's degree or higher in Education/Instructional Design/EDTech

Master's degree (preferred)

Tools

Blackboard

SIS data

Job description

Under the direction of the Manager, Online Learning, the Coordinator, Online Quality supports the college’s mission to deliver high-quality, student-centered online learning by leading key components of the quality of online instruction processes, Regular and Substantive Interaction (RSI) initiatives, and continuous improvement in online course design and delivery. This role collaborates with faculty, deans, instructional designers, and the Online Learning team to ensure the college maintains high levels of instructional quality and works to strengthen the college’s online learning ecosystem as well as maintains accreditation standards. The coordinator provides data-informed guidance, leads and monitors quality reviews, monitors compliance (change and adherence) across online and partially online courses, and serves as a subject-matter expert in online learning standards, instructional and regulatory requirements.

Work is within a cross-functional, diverse, challenging, and high-volume environment that requires multitasking skills, the ability to meet deadlines and deal with difficult situations. Operates with strong professional judgment, accuracy, and decision making with minimal supervision. Daily responsibilities are completed independently using established policies and general objectives with interaction with supervisor limited to problems or unusual conditions.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Online Course Quality Review and Compliance

• Communicates, interprets, and enforces the college’s 21st-Century Classroom Quality Review process, compliance with state authorization, reciprocity, and disclosure requirements, digital accessibility, and academic attendance in distance education programs.
• Conducts comprehensive course readiness and quality checks prior to the start of academic terms, managing faculty notifications and required revisions.
• Maintains accurate documentation, dashboards, and status reports for faculty, program deans, and online learning leadership.
• Monitors ongoing quality improvement cycles and ensures timely resolution of identified issues to maintain instructional excellence.

Regular and Substantive Interaction (RSI) Accountability and Accreditation Support

• Monitors online courses for adherence to Regular and Substantive Interaction requirements as defined by the U.S. Department of Education and institutional policy.
• Reviews LMS activity reports, RSI documentation, and instructor engagement patterns to identify compliance gaps.
• Communicates findings to faculty and deans and supports the development and tracking of corrective action plans.
• Collaborates with Online Learning Management and Institutional Compliance teams to support audits, program reviews, and accreditation activities.

Faculty Support, Coaching, and Professional Development

• Provides targeted guidance and individualized faculty support focused on interpreting quality review feedback and addressing instructional compliance gaps, including RSI and course accessibility standards.
• Designs and facilitates micro-learning opportunities and workshops leveraging Blackboard analytics to support instructional quality and compliance.
• Collaborates with instructional design, tutoring services, media services, the Center for Teaching Excellence, and library partners to support faculty success and student learning outcomes.

Learning Management System (LMS), Data Analysis, and Technology Integration

• Demonstrates advanced working knowledge of Blackboard, including course development, content management, gradebook functions, analytics, accessibility, communication tools, and performance monitoring.
• Uses LMS analytics, SIS data, and Illuminate reports to identify systemic quality and compliance trends.
• Uses and distributes custom data-driven dashboards to senior leadership and program deans, providing insight into overall instructional health and compliance status.
• Partners with IT and Online Learning teams to support system updates, best practices, and troubleshooting related to quality assurance.

Continuous Improvement and Process Management

• Participates in institutional committees and workgroups related to online learning quality, instructional innovation, and student success, such as AI initiatives, faculty professional development, and academic support alignment.
• Maintains documentation of quality assurance processes, policies, and annual outcomes.
• Contributes to strategic initiatives that promote continuous improvement, equity, student success, and high-quality online instruction across the institution.

Collaborative Teamwork

• Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators.

Ethics and Confidentiality

• Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions.
• Addresses all student and employee behavior in a confidential and respectful manner.

Continuous Learning & Professional Development

• Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges.
• Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees, and professional associations or conferences to promote continuous learning.

Other Duties

Other Duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives. Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Minimum Required Education & Experience

• Bachelor’s degree or higher in education, instructional design, educational technology, higher education administration, adult learning, learning technologies, or a closely related field;
• At least three (3) years of progressive experience in learning management systems.

*Progressive experience as a System Administrator in a Learning Management System (i.e. evaluating courses, utilizing tools, assessments reporting) such as Blackboard, Blackboard Ultra (preferred) or similar system. Experience with governance over online learning compliance (Creating or influencing SOP review process) along with quality and/or course evaluation work.

Preferred Education & Experience

Master’s degree in education, instructional design, educational technology, higher education administration, adult learning, learning technologies, or a related field and at least five (5) years of progressive experience in learning management systems.

KNOWLEDGE, SKILLS, and ABILITIES

• Advanced knowledge of online pedagogy, instructional quality standards, and compliance.
• Ability to analyze and translate learning analytics into actionable insights.
• Strong working knowledge of learning management systems.
• Ability to communicate effectively through both oral and written means.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet.
• Ability to work successfully with minimal supervision and serve as a leadership role to others.
• Ability to establish workflows, manages multiple projects, and meet necessary deadlines.

CORE COMPETENCIES

• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion
• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust

Start Date: This position supports the Online Learning Division and is available to start as soon as possible.

Hours: This position is a full-time, exempt, 40 hours per week position and work hours are typically from 8am - 5pm, Monday - Friday. May need to flex to early evening hours to accommodate departmental needs. Position is 100% in person/on site position located at our Milwaukee Downtown Campus. All work must be performed in the state of Wisconsin, work outside of Wisconsin is strictly prohibited.

Compensation: Salary pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.